Housekeeping Manager — Lead Teams & Guest Experience

Kerten Hospitality; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

The House Hotel Jeddah King Road, part of Kerten Hospitality, seeks a Housekeeping Manager to lead all housekeeping operations and ensure rooms, public areas, and facilities meet KH quality standards.

You will recruit, train, and manage staff, monitor cleaning schedules, control inventory and costs, and collaborate with Front Office, Maintenance, and F&B to deliver exceptional guest experiences. Fluent in English and Arabic is preferred.

Qualifications

• Bachelor's degree or diploma in Hospitality Management or a related field.
• Minimum 4-6 years of housekeeping experience, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of housekeeping operations, cleaning techniques, and inventory control.
• Proven leadership, organizational, and training skills.
• Proficient in MS Office and housekeeping management systems.
• Fluent in English and Arabic.

Responsibilities

• Oversee all housekeeping operations, ensuring rooms, public areas, and facilities meet KH quality and brand standards.
• Recruit, train, and manage housekeeping staff, fostering a culture of teamwork and accountability.
• Monitor daily cleaning schedules, inspections, and deep-cleaning programs.
• Control housekeeping budgets, inventory, linen, and cleaning supplies.
• Implement and maintain health, safety, and hygiene standards across all housekeeping operations.
• Work closely with Front Office, Maintenance, and F&B to align guest services and operational needs.
• Address guest feedback and complaints promptly, ensuring continuous improvement.
• Develop SOPs, training materials, and performance metrics to enhance efficiency.
• Introduce new housekeeping tools, equipment, and eco-friendly practices to enhance efficiency.
• Use digital systems to monitor room status, inventory, and performance.
• Seek and apply creative solutions to improve service standards and guest satisfaction.
• Maintain high standards of grooming, professionalism, and customer care.
• Ensure compliance with hotel policies, safety, and brand standards.

Skills

Leadership

Organizational skills

Training skills

Education

Bachelor's degree or diploma in Hospitality Management

Tools

MS Office

Housekeeping management systems

Job description

The House Hotel Jeddah King Road, part of Kerten Hospitality, seeks a Housekeeping Manager to lead all housekeeping operations and ensure rooms, public areas, and facilities meet KH quality standards.

You will recruit, train, and manage staff, monitor cleaning schedules, control inventory and costs, and collaborate with Front Office, Maintenance, and F&B to deliver exceptional guest experiences. Fluent in English and Arabic is preferred.