Room Service Order Taker

NOVOTEL; Medina; Presencial; SAR 100 000 - 134 000; Tempo integral

Resumo da oferta

Raffles in Medina invites an experienced In-Room Dining Order Taker to join our luxury hotel team. You will promptly answer guest calls, take accurate orders, and showcase detailed menu knowledge while proactively upselling beverages and dining options.

You will ensure orders are correctly entered into the POS and communicated to the right departments. Maintain high service standards, handle guest inquiries professionally, and support F&B during peak times.

Qualificações

• 1–2 years of experience in In-Room Dining or F&B guest-facing roles.
• Experience in luxury hotel or upscale hospitality preferred.
• Strong communication, problem-solving and guest-recovery skills.

Responsabilidades

• Answer guest calls promptly and take In-Room Dining orders accurately.
• Maintain knowledge of menus, beverages, promotions and services.
• Enter orders into the POS system and communicate with departments.
• Upsell items and provide personalized recommendations.
• Follow up on orders to ensure timely delivery and service standards.
• Maintain a clean, organized Order Taker area and record guest preferences.
• Handle inquiries and complaints professionally and escalate if needed.
• Support F&B operations during busy periods and adhere to SOPs.

Conhecimentos

In-Room Dining

Guest service

Communication skills

Problem solving

Formação académica

High school diploma / equivalent

Ferramentas

POS systems

Microsoft Word

Excel

PowerPoint

Descrição da oferta de emprego

Answer guest calls promptly and take In-Room Dining orders accurately and professionally Maintain excellent knowledge of menus beverages promotions and hotel services Provide personalized recommendations and proactively upsell food and beverage items Ensure orders are entered correctly into the POS system and communicated accurately to the relevant departments Follow up on orders to ensure timely delivery and high service standards Maintain a clean organized and well-prepared Order Taker area throughout the shift Record guest preferences and communicate important guest information to the team Handle guest inquiries and complaints professionally and elevate issues when required Support the In-Room Dining team and other F amp B operations during busy periods Follow hotel standards HACCP hygiene health amp safety and departmental SOPs Participate in daily briefings training and maintain positive relationships with colleagues and other departments

Personal Attributes

Good verbal, reading and writing proficiency in English. Well-presented and professionally groomed at all times. Strong communication, guest-contact and problem-solving skills. Good computer and administrative skills, with working knowledge of Microsoft Word, Excel, PowerPoint and relevant hotel systems/POS. Team player with strong interpersonal skills, attention to detail and a positive attitude. Guest-focused, proactive and able to remain composed in a fast-paced environment. Demonstrates initiative, flexibility and a strong commitment to Raffles service standards.

Experience

Minimum 1 2 years of experience in In-Room Dining, Food & Beverage or a similar guest-facing hotel position. Previous experience in a luxury hotel or upscale hospitality environment is preferred. Experience in order taking, telephone etiquette, cashiering and POS operations. Experience handling guest requests, preferences, complaints and service recovery professionally. Familiarity with LQA, HACCP, hygiene and luxury service standards is an advantage. Ability to work effectively during high-volume operations, extended hours and changing operational requirements. Previous experience supporting multiple F&B outlets or cross-functional teams is an advantage. Experience working independently and taking initiative in the absence of a Supervisor/Manager would be beneficial. Embrace the Raffles brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected