Butler

RAFFLES; Makkah Region; On-site; SAR 60,000 - 110,000; Full time

Job summary

RAFFLES Makkah Palace is seeking a service-oriented butler to provide professional, friendly guest care and anticipate guest needs. Reporting to Fairmont Head Butler, you will deliver Food and Beverage service as required and coordinate plans during guests’ stay.

You will be responsible for upholding Accor’s high standards, understanding in-suite services and hotel facilities, and following safety policies while delivering personalized, calm, and attentive service day after day.

Qualifications

• Previous customer related experience an asset.
• Must possess a professional presentation.
• Must possess outstanding guest services skills and sophisticated verbal and communication skills.
• Computer literate in Microsoft Window applications an asset.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliableAbility
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer professional friendly and engaging service
• Identify and anticipate guests needs and ensure personalized service is provided
• Provide Food and Beverage services as required
• Assist with any plans or arrangements the guest intends to make during their stay
• Ensure that all requests from guests are made possible and are followed up on
• Fully understand and have knowledge of all in suite services technology amenities functions and systems
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies procedures and service standards
• Follow all safety policies
• Other duties as assigned

Skills

Guest services

Professional presentation

Customer service

Microsoft Windows

Interpersonal skills

Reliability

Under pressure

Teamwork

Guest needs focus

Job description

Company Description

Company Description A passion for perfection Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values Raffles Makkah Palace offers 219 Suites amp duplex Villas with breathtaking views of the Masjid Al Haram the Holy Ka aba and the city The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms

Job Description

Reporting to Fairmont Head Butler

• Consistently offer professional friendly and engaging service
• Identify and anticipate guests needs and ensure personalized service is provided
• Provide Food and Beverage services as required
• Assist with any plans or arrangements the guest intends to make during their stay
• Ensure that all requests from guests are made possible and are followed up on
• Fully understand and have knowledge of all in suite services technology amenities functions and systems
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies procedures and service standards
• Follow all safety policies
• Other duties as assigned

Why work for Accor

We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com Do what you love care for the world dare to challenge the status quo

BELIMITLESS

We are much more than a world leader We are 240 000 hoteliers with the same shared passion for welcoming We take care of millions of guests in our 4 100 addresses and on our digital platforms As an operator and franchisor HotelServices owner and investor HotelInvest we invest all our energy into making a Feel Welcomea resonate as the finest hotel promise From luxury to economy and in every corner of the globe AccorHotels 20 brands meet all the needs of business and leisure travelers seeking comfort attention and high-quality services Our Brands include Raffles Fairmont Sofitel MGallery Grand Mercure Pullman SwissA tel Novotel Suite Novotel Mercure Thalassa sea amp spa Adagio ibis ibis Styles ibis budget HotelF1

Qualifications

• Previous customer related experience an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliableAbility
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times