Senior Butler

RAFFLES; Saudi Arabia; On-site; SAR 149,981 - 224,971; Full time

Job summary

RAFFLES in Saudi Arabia is hiring a Senior Butler responsible for orchestrating the resident journey, ensuring VIP services, and managing in-suite experiences. The ideal candidate will have 2-5 years in luxury hospitality and a Diplom or Degree in Tourism and Hotel Management.

Exceptional communication skills in English are essential, along with understanding the expectations of luxury travelers. This position entails supervising butler operations and mentoring junior staff to uphold the Raffles Brand Personality.

Qualifications

• Minimum 2-5 years in luxury hospitality with a focus on butler services.
• Deep understanding of luxury traveler expectations and local etiquette.
• Ability to communicate effectively in English, with additional languages preferred.

Responsibilities

• Orchestrate seamless resident journeys from pre-arrival to farewell.
• Design bespoke experiences for guests and manage VIP interactions.
• Supervise butler operations and mentor junior staff.

Skills

Luxury hospitality experience

Guest relations

Exceptional English proficiency

Communication skills

Cultural savvy

Education

Diploma or Degree in Tourism and Hotel Management

Tools

Opera PMS

Job description

Core Responsibilities

• Intuitive Guest Care: Orchestrate seamless resident journeys from pre-arrival to a fond farewell. Includes personally greeting VIPs and long-stay guests, conducting in-suite check-ins, and providing comprehensive suite orientations.
• Bespoke Experience Curation: Design wow moments and sensory journeys such as organizing private heritage walks, securing impossible-to-get restaurant reservations, or coordinating high-profile celebrations like anniversaries.
• Master Valet Services: Deliver expert-level packing and unpacking, garment pressing, laundry valet, and professional shoe-shining to the highest luxury standards.
• Dining & Social Facilitation: Manage in-suite dining experiences including the service of afternoon tea, evening canapes, and private meals with meticulous attention to table presentation.
• Team Leadership: Supervise daily butler operations, allocate resources, and mentor junior staff to ensure all interactions align with the Raffles Brand Personality—charming, graceful, thoughtful, and welcoming.
• Guest Intelligence: Maintain and update exhaustive guest profiles noting specific quirks and preferences to ensure a seamless elite relay between shifts.
• The Raffles Standard Personality: A successful Senior Butler must embody these brand values.

Required Skills & Qualifications

• Experience: Typically a minimum of 2-5 years in luxury hospitality (5-star/Forbes-rated environments) with a proven track record in butler or high-end guest relations.
• Education: A Diploma or Degree from a recognized school for Tourism and Hotel Management is often required.
• Cultural Savvy: Deep understanding of international luxury traveler expectations and, depending on the location, local etiquette.
• Communication: Exceptional English proficiency is mandatory; ability to speak additional languages is a significant advantage for global clientele.
• Technical Proficiency: Knowledge of property management systems like Opera PMS and other task delegation platforms.