Retail Operations Director (ROD002)

Foreground Consultancy; Riyadh; Presencial; SAR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Foreground Consultancy is seeking a Retail Operations Director to oversee end-to-end store performance across the GCC. You will drive operational excellence, customer experience, and profitability while adapting to market trends and consumer behavior.

The role requires a proven leader with multi-country apparel operations experience, strong P&L acumen, and exceptional cross-functional collaboration skills. You will guide expansion and refurbishment programs in line with the brand strategy.

Formación

• Bachelors degree or higher in business/retail, MBA preferred.
• 12+ years in progressive retail operations experience, 5+ in senior leadership.
• Proven expertise in multi-country apparel operations and P&L management.
• Strong leadership and cross-functional collaboration skills.

Responsabilidades

• Lead operational performance of retail stores across Saudi Arabia and the GCC.
• Establish and implement operating standards for consistent execution.
• Monitor KPIs such as turnover, sales per square foot, inventory turns, and staff productivity.
• Collaborate with merchandising, supply chain, and marketing to optimize in-store experiences.
• Drive initiatives to enhance customer satisfaction and loyalty programs.
• Ensure compliance with legal, health, and safety standards across outlets.
• Lead store expansion and refurbishment programs aligned with brand strategy.

Conocimientos

Operations

Turnover

Compliance

Collaboration

Operational Excellence

P&L

Customer Experience

Supply

Retail

Merchandising

Strategy

Customer Satisfaction

Administration

Marketing

Business

Leadership

Sales

Management

Educación

Bachelor's degree in Business Administration, Retail Management, or related field

MBA preferred

Descripción del empleo

Foreground is partnering with a leading regional apparel retailer to appoint a Retail Operations Director who will oversee end-to-end store performance, operational excellence, and customer experience across the GCC. This executive role requires a proven leader who can manage large-scale retail operations, introduce efficiency frameworks, and drive sustainable profitability while adapting to market trends and consumer behaviors.

Responsibilities

• Lead the operational performance of retail stores across Saudi Arabia and the wider GCC.
• Establish and implement operating standards, ensuring consistent execution across all branches.
• Monitor KPIs including sales per square foot, inventory turnover, and staff productivity.
• Collaborate with merchandising, supply chain, and marketing teams to optimize in-store experiences.
• Drive initiatives to enhance customer satisfaction and loyalty programs.
• Ensure compliance with legal, health, and safety standards across all outlets.
• Lead store expansion and refurbishment programs aligned with brand strategy.

Qualifications

• Bachelors degree in Business Administration, Retail Management, or related field; MBA preferred.
• 12+ years of progressive retail operations experience, with at least 5 in a senior leadership role.
• Proven expertise in managing multi-country apparel operations.
• Strong financial acumen and understanding of P&L management.
• Excellent leadership and cross-functional collaboration skills.

Required Skills

• Operations
• Turnover
• Compliance
• Collaboration
• Operational Excellence
• P&L
• Customer Experience
• Supply
• Retail
• Merchandising
• Strategy
• Customer Satisfaction
• Administration
• Marketing
• Business
• Leadership
• Sales
• Management