Retail Business Relationship Manager

TAWANTECH; Saudi Arabia; Presencial; SAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Tawantech in Saudi Arabia is seeking a Portfolio/Program Manager to own business-IT alignment for Retail banking initiatives. You will work with Retail product, channel, and customer journey owners to shape initiatives and ensure feasibility with IT Delivery.

You will lead end-to-end business case development, translate requirements into IT-ready scope, and manage the initiative lifecycle from intake to delivery, coordinating with vendors and internal teams to keep programs aligned with

Formación

• Bachelor's degree in business/IT; MBA a plus.
• Strong understanding of retail banking products, channels, and journeys.
• Proven experience building business cases bridging business value and IT delivery.
• PMP certification preferred.
• Strong stakeholder management across executives and technical teams.
• Fluent in English and Arabic, written and spoken.
• Proficiency with project frameworks and tracking tools/methods.
• Familiarity with SAMA regulatory requirements for retail banking.

Responsabilidades

• Partner with Retail business unit heads to identify, shape, and prioritize initiatives
• Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility
• Translate Retail business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs
• Own the initiative lifecycle from intake through business case approval, tracking progress against plan. And creating detailed plans
• Coordinate with vendors and internal IT teams on solution options and feasibility
• Prepare initiative documentation and status updates for Management
• Identify and upscale risks, issues, and dependencies proactively
• Keep Retail initiatives aligned with the bank's strategy program

Conocimientos

Business case development

Stakeholder management

Project management

Requirements gathering

Educación

Bachelor's degree in Business Administration or IT

PMP certification

MBA

Herramientas

PM frameworks

Descripción del empleo

Owns business-IT alignment for Retail banking initiatives, building the business case for each initiative from both a business and an IT delivery lens. Works with Retail product, channel, and customer journey owners to shape initiatives and with IT Delivery to ensure they are feasible to build, and tracks initiatives through to delivery.

Key Responsibilities:

• Partner with Retail business unit heads to identify, shape, and prioritize initiatives
• Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility
• Translate Retail business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs
• Own the initiative lifecycle from intake through business case approval, tracking progress against plan. And creating detailed plans
• Coordinate with vendors and internal IT teams on solution options and feasibility
• Prepare initiative documentation and status updates for Management
• Identify and upscale risks, issues, and dependencies proactively
• Keep Retail initiatives aligned with the bank's strategy program

Requirements

• Bachelor's degree in Business Administration, Finance, Information Systems, or related field; MBA a plus
• Strong understanding of retail banking products, channels, and customer journeys
• Proven experience building business cases bridging business value and IT delivery
• PMP or equivalent certification preferred
• Strong stakeholder management across business executives and technical teams
• Strong written and verbal communication in English and Arabic
• Proficiency in project framework creation and project tracking tools and methods
• Familiarity with SAMA regulatory requirements relevant to retail banking is required

Years of Experience: 5-8 years in project management, business analysis, or business relationship management in retail banking.