Business Analyst - BA � Retail Banking & Digital Transformation

Visible Stars Company; Riyadh; On-site; SAR 167,400 - 279,000; Full time

Job summary

A leading financial services provider in Riyadh seeks a Business Analyst (Retail & SME Banking) responsible for analyzing business requirements and improving banking processes. The ideal candidate should possess a Bachelor's degree and 3–8 years of experience in the banking domain, particularly in retail or SME sectors. Strong analytical and communication skills are essential for facilitating stakeholder engagement and driving digital transformation initiatives.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Information Systems, or related field.
• 3–8 years of banking domain experience (Retail or SME Banking preferred).
• Strong understanding of customer onboarding and credit lifecycle.

Responsibilities

• Engage with business stakeholders to gather requirements for banking products.
• Analyze current workflows and recommend process optimizations.
• Support digital transformation initiatives across retail/SME sectors.

Skills

Business analysis tools

Analytical mindset

Strong communication skills

Understanding of banking products

Education

Bachelor’s degree in Finance or related field

Tools

Jira

Confluence

Visio

Job description

Riyadh

• Job Type: outsourced
• Category: ADM
• Post Date: 23/11/2025

Job Description

Business Analyst (Retail & SME Banking) is responsible for analyzing business requirements, improving banking processes, and supporting digital transformation initiatives across retail and SME segments. The role ensures alignment between business stakeholders, IT teams, and operational units to deliver customer‑centric, compliant, and efficient banking solutions.

Key Responsibilities:

1. Requirements Gathering & Analysis: Engage with business stakeholders to understand needs for retail and SME banking products (loans, deposits, credit cards, trade finance, CASA, merchant solutions, etc.). Document business requirements, user stories, process flows, and functional specifications. Conduct feasibility studies and impact assessments for new initiatives.
2. Process Improvement: Analyze current workflows and identify gaps in onboarding, KYC, credit assessment, loan processing, collections, and customer servicing. Recommend process optimization and automation opportunities using digital tools, workflow engines, and CRM systems. Streamline customer journeys for faster TAT (turnaround time) and enhanced experience.
3. Digital Transformation & System Enhancements: Support the development and enhancement of retail/SME banking systems: Core banking, Loan Origination Systems (LOS), Credit scoring & risk models, Digital onboarding platforms, Mobile & internet banking, CRM & customer service portals. Work closely with IT/Application teams to translate business needs into system requirements. Participate in solution design, UAT, and production rollout.
4. Data & Reporting: Analyze performance data for retail & SME segments—loan portfolio trends, NPLs, customer acquisition, retention, and product profitability. Develop dashboards and MIS reports for management decision‑making. Support regulatory compliance reporting (SAMA / RBI / Central Bank as applicable).
5. Stakeholder Management: Liaise with business teams, credit, operations, risk, compliance, and IT to ensure smooth delivery of initiatives. Facilitate workshops, sprint planning, and review meetings. Manage change requests and track project progress.
6. Compliance & Risk: Ensure all product and process changes comply with regulatory guidelines, KYC/AML standards, and internal policies. Support audits, risk assessments, and policy updates.

Job Qualifications

• Required Qualifications: Bachelor’s degree in Finance, Business Administration, Information Systems, or related field.
• Banking domain experience: 3–8 years (Retail or SME Banking preferred).
• Strong understanding of banking products, customer onboarding, credit lifecycle, and digital channels.
• Experience with business analysis tools: BRD, FRD, BPMN, Visio, Jira, Confluence, etc.
• Knowledge of agile methodologies (Scrum/Kanban).
• Analytical mindset with strong communication and documentation skills.
• Preferred Certifications: CBAP / CCBAP, MI‑PBA, Agile/Scrum Certification, Specialized banking certifications (credit, risk, AML, digital banking).