Business Analyst - BA � Retail Banking & Digital Transformation

Visible Stars, Inc.; Riyadh; On-site; SAR 133,920 - 200,880; Full time

Job summary

A leading financial services company based in Saudi Arabia is seeking a Business Analyst specializing in Retail and SME Banking. The role involves analyzing business requirements, improving processes, and supporting digital transformation initiatives. Ideal candidates will have a Bachelor's degree and 3-8 years of banking experience. Strong analytical and communication skills are essential, along with expertise in business analysis tools and methodologies. This position offers opportunities for impact in a dynamic environment.

Qualifications

• 3–8 years of experience in Retail or SME Banking.
• Strong understanding of banking products and processes.
• Experience with business analysis tools like BRD and FRD.

Responsibilities

• Analyze business requirements for retail and SME banking products.
• Document requirements, user stories, and process flows.
• Support digital transformation initiatives across banking segments.

Skills

Business analysis

Communication

Process optimization

Stakeholder management

Education

Bachelor’s degree in Finance, Business Administration, or Information Systems

Tools

Jira

Confluence

Visio

Job description

Riyadh

• Job Type: outsourced
• Category: ADM
• Post Date: 23/11/2025

Job Description

Business Analyst (Retail & SME Banking) is responsible for analyzing business requirements, improving banking processes, and supporting digital transformation initiatives across retail and SME segments. The role ensures alignment between business stakeholders, IT teams, and operational units to deliver customer‑centric, compliant, and efficient banking solutions.

Responsibilities

• Requirements Gathering & Analysis: Engage with business stakeholders to understand needs for retail and SME banking products (loans, deposits, credit cards, trade finance, CASA, merchant solutions, etc.). Document business requirements, user stories, process flows, and functional specifications. Conduct feasibility studies and impact assessments for new initiatives.
• Process Improvement: Analyze current workflows and identify gaps in onboarding, KYC, credit assessment, loan processing, collections, and customer servicing. Recommend process optimization and automation opportunities using digital tools, workflow engines, and CRM systems. Streamline customer journeys for faster TAT (turnaround time) and enhanced experience.
• Digital Transformation & System Enhancements: Support the development and enhancement of retail/SME banking systems: core banking, loan origination systems (LOS), credit scoring & risk models, digital onboarding platforms, mobile & internet banking, CRM & customer service portals. Work closely with IT/Application teams to translate business needs into system requirements. Participate in solution design, UAT, and production rollout.
• Data & Reporting: Analyze performance data for retail & SME segments – loan portfolio trends, NPLs, customer acquisition, retention, and product profitability. Develop dashboards and MIS reports for management decision‑making. Support regulatory compliance reporting (SAMA / RBI / Central Bank as applicable).
• Stakeholder Management: Liaise with business teams, credit, operations, risk, compliance, and IT to ensure smooth delivery of initiatives. Facilitate workshops, sprint planning, and review meetings. Manage change requests and track project progress.
• Compliance & Risk: Ensure all product and process changes comply with regulatory guidelines, KYC/AML standards, and internal policies. Support audits, risk assessments, and policy updates.

Qualifications

• Required: Bachelor’s degree in Finance, Business Administration, Information Systems, or related field. Banking domain experience: 3–8 years (Retail or SME Banking preferred). Strong understanding of banking products, customer onboarding, credit lifecycle, and digital channels.
• Experience with business analysis tools: BRD, FRD, BPMN, Visio, Jira, Confluence, etc.
• Knowledge of agile methodologies (Scrum/Kanban).
• Analytical mindset with strong communication and documentation skills.
• Preferred: Certifications – CBAP/CCBAP, MI‑PBA, Agile/Scrum Certification. Specialized banking certifications (credit, risk, AML, digital banking).