Guest Service Agent

Accorhotel; Jeddah; On-site; SAR 40,000 - 60,000; Full time

Job summary

Accorhotel in Jeddah seeks Front of House professionals with strong guest service, handling reservations, check-in/out, VIP handling, and CRM.

Responsibilities include welcoming guests, coordinating with departments, resolving complaints, maintaining five-star service standards, and promoting services.

The role requires excellent communication, hospitality skills, and a professional image; prior experience in luxury hospitality is valued.

Qualifications

• Diploma or degree in Hospitality, Administration, or related field.
• Strong communication and guest-service orientation.
• Experience in front-of-house or reception preferred.
• Ability to handle reservations and inquiries professionally.
• Proficient in CRM and booking systems.
• Professional appearance and calm under pressure.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Respond to inquiries and coordinate with departments.
• Handle reservations and payment processing.
• Resolve guest issues and maintain service standards.
• Promote hotel services and loyalty programs.
• Maintain reception area cleanliness and organization.

Skills

Communication skills

Hospitality mindset

Organizational skills

Problem-solving

Customer service excellence

Education

Diploma in Hospitality or Administration

Tools

CRM systems

Booking systems

Job description

Responsible for guest check-in, handling reservations, resolving complaints, and ensuring guest satisfaction with excellent communication and hospitality skills.

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