Concierge Operations Lead | Guest Experience & Service

Hyatt Hotels Corporation; Al Khobar; On-site; SAR 167,000 - 223,000; Full time

Job summary

Hyatt Hotels Corporation in Al Khobar, Eastern Province, Saudi Arabia, is seeking an Assistant Front Office Manager to support the Concierge operation and guest services, helping to run the department as a profitable independent unit and ensuring guest satisfaction.

The candidate should hold a hospitality degree, have at least 2 years of experience as Assistant Manager - Concierge or Guest Service Manager, and possess the Clefs d'Or.

Qualifications

• Bachelor's degree in Hospitality or Tourism Management or related field.
• Minimum 2 years of work experience as Assistant Manager - Concierge or Guest Service Manager.
• Holder of the 'Clefs d'Or' is preferred; strong problem solving, organisational and interpersonal skills are essential.

Responsibilities

• Assist Front Office Manager in managing Concierge operations and guest services.
• Plan, organize, direct and control daily activities to maximize guest satisfaction and efficiency.
• Collaborate with other departments to ensure smooth guest experiences.

Skills

Problem solving

Interpersonal skills

Organisational skills

Leadership

Education

Bachelor's degree in Hospitality or Tourism Management

Job description

Hyatt Hotels Corporation in Al Khobar, Eastern Province, Saudi Arabia, is seeking an Assistant Front Office Manager to support the Concierge operation and guest services, helping to run the department as a profitable independent unit and ensuring guest satisfaction.

The candidate should hold a hospitality degree, have at least 2 years of experience as Assistant Manager - Concierge or Guest Service Manager, and possess the Clefs d'Or.