Residents Experience Agent

FOL Management; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Flow is seeking a Hospitality/Guest Services professional to provide exceptional service to residents and hotel guests. You will welcome guests, register them, handle requests, and assist with lease-related tasks while maintaining high standards of professionalism in a luxury setting.

The ideal candidate will have strong English communication, experience in luxury hospitality, and proficiency with property management software.

Qualifications

• Excellent communication skills, reading, writing, and oral proficiency in English.
• Computer literacy with ability to use a variety of software.

Responsibilities

• Provide hospitality and professionalism in interactions with residents and hotel guests.
• Welcome, greet, and register guests efficiently, obtaining payment information.
• Respond to guest requests with local knowledge and property practices.
• Resolve complaints and assist with inquiries related to residence, services, hours, and personnel.
• Coordinate with Leasing Team for move-ins/move-outs and lease renewals.
• Direct lobby traffic, maintain areas, track loaned items, and know property details.

Skills

Communication skills

English proficiency

Computer literacy

Attention to detail

Education

High school diploma or equivalent

Tools

Property management software

Job description

About The Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

Responsibilities

• Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible.
• Welcome, greet, and register guests efficiently, accommodating special requests and obtaining necessary payment information.
• Accurately respond to guest requests, making recommendations based on local knowledge and property practices.
• Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
• Partner with the Leasing Team in assisting with coordinating move-ins, move-outs, and assist with lease renewal activities as needed.
• Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities.
• Adhere to all guidelines, policies, and procedures, maintaining a professional appearance and demeanor.
• Coordinate with property departments to fulfill guest requests and provide detailed information about facilities and operating hours.
• Handle check-out, cash management, and adhere to cashiering and credit policies.
• Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors.
• Organize and maintain documents and various reports, including but not limited to package management logs and project trackers etc.
• Stay afloat with local attractions and amenities (e.g., vendors, restaurants, museums, attractions).
• Use various software programs to input special requests and arrangements accurately.
• Collaborate with the community engagement team to assist with executing marketing initiatives for building events and company programs.
• The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends, and holidays).

Ideal Background

• High school diploma or equivalent; college or relevant experience is a plus.
• Residential Services or Hospitality experience in a luxury environment preferred.
• Excellent communication skills, reading, writing, and oral proficiency in the English language.
• Computer literacy with the ability to use a variety of software’s.
• Strong attention to detail, problem-solving skills, organizational abilities, and attention to detail.
• Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment.

Why Join Flow?

Headquartered in the United States, Flow was established in 2021 with a $350 million investment from Andreessen Horowitz (a16z), the largest individual investment in the venture capital firm's history.

Since entering the MENA region in 2024 via the acquisition of close to one thousand units in Saudi Arabia, the company has become one of the largest owners and operators of residential real estate in the Kingdom.

Joining the company now would mean stepping into a pivotal role at a transformational time. You’ll work alongside a high-caliber team to launch flagship communities, deliver iconic resident experiences, and redefine what it means to call the region home.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.