Front Office Experience Lead

ACCOR; Eastern Province; On-site; SAR 60,000 - 90,000; Full time

Job summary

ACCOR is seeking a Front Office Team Leader to ensure guests have a memorable experience from arrival through departure. You will lead front desk operations, supervise shifts, and collaborate with departments to resolve issues while maintaining high service standards.

The role requires strong English communication, experience with Opera PMS, and a guest-focused, professional attitude in a fast-paced hotel environment.

Qualifications

• Strong service-oriented mindset and professional approach.
• Good command of English.
• Proficient in Opera PMS and front office systems.
• Experience in front office operations within international or similar hotel chains.

Responsibilities

• Welcome guests and manage check-in/check-out procedures.
• Handle guest requests, complaints and special requirements with prompt resolution.
• Monitor guest accounts, process payments and maintain front office records.
• Provide information on hotel services and local attractions.
• Manage phone calls and direct inquiries to the appropriate departments.
• Assist with VIP arrivals, group check-ins and special events.
• Deliver personalized service and upsell hotel facilities to guests.
• Communicate daily operational updates during shift handovers.

Skills

Front office operations

Guest service

Team leadership

Communication skills

Shift coordination

Upselling

Tools

Opera PMS

Job description

ACCOR is seeking a Front Office Team Leader to ensure guests have a memorable experience from arrival through departure. You will lead front desk operations, supervise shifts, and collaborate with departments to resolve issues while maintaining high service standards.

The role requires strong English communication, experience with Opera PMS, and a guest-focused, professional attitude in a fast-paced hotel environment.