Residents Experience Agent

Flow; Riyadh; On-site; SAR 45,000 - 89,000; Full time

Job summary

Flow is seeking a hospitable, detail‑oriented front desk associate in Riyadh to welcome guests, manage registrations, and handle payments. You will respond to guest requests with local knowledge and coordinate with leasing to support move-ins and renewals.

Ideal candidates have luxury hospitality experience, strong English communication, and a proven ability to multitask in a fast-paced environment. Flexible hours include weekends and holidays.

Qualifications

• High school diploma or equivalent; college or relevant experience is a plus.
• Residential Services or Hospitality experience in a luxury environment preferred.
• Excellent communication skills in English.
• Computer literacy with the ability to use a variety of software.
• Strong attention to detail and multitasking.

Responsibilities

• Provide exceptional hospitality and professional service to residents and hotel guests.
• Welcome, register guests, and take payment information.
• Respond to guest requests with local knowledge and property practices.
• Resolve resident and hotel guests' complaints; assist with inquiries about residence/hotel/services.
• Coordinate with Leasing Team for move-ins, move-outs, and lease renewals as needed.
• Direct lobby traffic, maintain communal areas, and track loaned items.
• Adhere to guidelines and maintain a professional appearance.
• Collaborate with departments to inform guests about facilities and hours.
• Handle check-out, cash management, and policies.
• Manage packages, faxes, messages, and access for vendors and visitors.
• Organize documents and reports including logs and trackers.
• Stay informed about local attractions and amenities.
• Input special requests using various software.
• Work with community engagement to execute events and programs.

Skills

Hospitality experience

English proficiency

Clear communication

Multitasking

Attention to detail

Education

High school diploma

College experience

Tools

Computer literacy

Software proficiency

Job description

About the Company

At Flow, we're reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We're building a new kind of living experience: one that's flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we're creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

Responsibilities

• Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible.
• Welcome, greet, and register guests efficiently, accommodating special requests and obtaining necessary payment information.
• Accurately respond to guest requests, making recommendations based on local knowledge and property practices.
• Resolve resident and hotel guests' complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
• Partner with the Leasing Team in assisting with coordinating move-ins, move-outs, and assist with lease renewal activities as needed.
• Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities.
• Adhere to all guidelines, policies, and procedures, maintaining a professional appearance and demeanor.
• Coordinate with property departments to fulfill guest requests and provide detailed information about facilities and operating hours.
• Handle check-out, cash management, and adhere to cashiering and credit policies.
• Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors.
• Organize and maintain documents and various reports, including but not limited to package management logs and project trackers etc.
• Stay afloat with local attractions and amenities (e.g., vendors, restaurants, museums, attractions).
• Use various software programs to input special requests and arrangements accurately.
• Collaborate with the community engagement team to assist with executing marketing initiatives for building events and company programs.
• The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends, and holidays).

Ideal Background

• High school diploma or equivalent; college or relevant experience is a plus.
• Residential Services or Hospitality experience in a luxury environment preferred.
• Excellent communication skills, reading, writing, and oral proficiency in the English language.
• Computer literacy with the ability to use a variety of software's.
• Strong attention to detail, problem-solving skills, organizational abilities, and attention to detail.
• Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment.

Why Join Flow?

Headquartered in the United States, Flow was established in 2021 with a $350 million investment from Andreessen Horowitz (a16z), the largest individual investment in the venture capital firm's history.

Since entering the MENA region in 2024 via the acquisition of close to one thousand units in Saudi Arabia, the company has become one of the largest owners and operators of residential real estate in the Kingdom.

Joining the company now would mean stepping into a pivotal role at a transformational time. You'll work alongside a high-caliber team to launch flagship communities, deliver iconic resident experiences, and redefine what it means to call the region home.