Reservations Operations Lead — Revenue & Guest Experience

M Hotel Makkah By Millennium; Makkah Region; On-site; SAR 90,000 - 120,000; Full time

Job summary

Makkah-based M Hotel Makkah By Millennium seeks an Assistant Reservations Manager to oversee daily reservations operations, manage bookings, and maintain accurate system data. You will collaborate with front office, sales, and revenue teams to optimize occupancy and guest satisfaction.

The role emphasizes training and coaching of the reservations team, ensuring high service standards and effective communication with guests and departments. Arabic language skills are a plus in this market.

Qualifications

• Experience with hotel reservation systems and data-entry accuracy.
• Guest-focused service orientation and problem-solving across interactions.
• Clear and effective verbal and written communication with guests and departments.
• Ability to upsell room categories, promote packages and support revenue initiatives.
• Experience in training and coaching reservations staff to maintain service standards.
• Previous reservations or front-office exposure, preferably in supervisory/coordinator roles.
• Strong organizational and time-management abilities; proficient with common office software; PMS familiarity.
• Bachelor’s or diploma in Hospitality/Business and English proficiency; Arabic is advantageous.

Responsibilities

• Oversee daily reservations operations and manage individual and group bookings.
• Update and maintain reservation systems, ensure accurate rates, availability, and guest details.
• Support Reservations Manager in monitoring occupancy and handling overbooking situations.
• Coordinate with front office, sales, and revenue teams to optimize room revenue.
• Prepare reservation reports and ensure compliance with hotel policies and brand standards.
• Guide and train reservations colleagues to maintain consistent service levels.

Skills

Reservations management

Customer service

Communication

Upselling / sales

Training & coaching

Supervisory experience

Organizational skills

Microsoft Office

PMS (Property Management System)

Education

Diploma in Hospitality Management

Bachelor's in Business

Tools

Property Management System (PMS)

Microsoft Office

Job description

Makkah-based M Hotel Makkah By Millennium seeks an Assistant Reservations Manager to oversee daily reservations operations, manage bookings, and maintain accurate system data. You will collaborate with front office, sales, and revenue teams to optimize occupancy and guest satisfaction.

The role emphasizes training and coaching of the reservations team, ensuring high service standards and effective communication with guests and departments. Arabic language skills are a plus in this market.