Reservations & Revenue Lead: Optimize Bookings & Growth

Millennium-Hotels-and-Resorts-Mea; Makkah Region; On-site; SAR 210,000 - 290,000; Full time

Job summary

Millennium Hotels & Resorts MEA is seeking a Reservations Manager to oversee the hotel’s reservations department, drive revenue through strategic booking practices, and lead the revenue team toward operational excellence.

You will implement reservation strategies, optimize inventory across channels, and collaborate with sales and marketing to maximize room bookings while ensuring superior guest service.

Qualifications

• Experience in leading reservations teams and driving revenue through strategic reservation management.
• Strong customer service orientation with excellent communication skills.
• Familiarity with reservation systems and reporting tools.
• Ability to analyze trends, occupancy, and revenue metrics.
• Ability to train and mentor colleagues in service excellence.

Responsibilities

• Supervise and lead the reservations team.
• Develop and implement reservation strategies to optimize room revenue.
• Monitor and manage room inventory and availability across distribution channels.
• Ensure accurate and efficient booking processes for guests and travel partners.
• Collaborate with sales and marketing teams to drive room reservations and revenue.
• Utilize reservation management software and tools to manage bookings.
• Analyze booking trends, occupancy, and revenue reports to make informed decisions.
• Train and mentor the reservation team in providing excellent customer service.
• Address reservation-related inquiries and concerns from guests and travel partners.
• Manage group reservations and negotiate group rates when necessary.
• Prepare and present reservation reports and performance metrics to the head of Revenue.
• Participate in budgeting and financial planning related to room revenue.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job description

Millennium Hotels & Resorts MEA is seeking a Reservations Manager to oversee the hotel’s reservations department, drive revenue through strategic booking practices, and lead the revenue team toward operational excellence.

You will implement reservation strategies, optimize inventory across channels, and collaborate with sales and marketing to maximize room bookings while ensuring superior guest service.