Reservations Team Lead - Luxury Hospitality

Accorhotel; Riyad Al Khabra; On-site; SAR 134,000 - 201,000; Full time

Job summary

Mövenpick Hotels & Resorts Riyadh is seeking an experienced Reservations Supervisor to lead the Revenue & Reservations operations and coordinate activities with other departments to ensure a seamless guest experience. You will supervise Reservations Staff, drive up-selling and rate management, and deliver accurate inquiries handling to support hotel targets.

Strong leadership, a proactive approach to team development, and excellent English communication are essential; knowledge of Arabic or

Qualifications

• Excellent leadership, team motivation, and communication skills.
• Strong fluency in English is required; fluency in Arabic and/or French is highly advantageous.

Responsibilities

• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.
• Ensure information provided to guests is accurate and individualized
• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift
• Report any equipment failures/problems & repair requests to Maintenance Department
• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Coordinate and communicate with all other departments to ensure a smooth operation
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Be aware of the hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Core behaviours are our actions: what we say, what we do, and how we interact with one another.
• Trust: fairness and integrity, transparency and sincerity
• Relationships: build strong connections with colleagues and guests
• Drive: action-oriented, clear goals and outcomes
• Entrepreneurship: understand business and drive improvement

Skills

Leadership

Team motivation

Communication skills

English fluency

Arabic/French advantageous

Job description

Mövenpick Hotels & Resorts Riyadh is seeking an experienced Reservations Supervisor to lead the Revenue & Reservations operations and coordinate activities with other departments to ensure a seamless guest experience. You will supervise Reservations Staff, drive up-selling and rate management, and deliver accurate inquiries handling to support hotel targets.

Strong leadership, a proactive approach to team development, and excellent English communication are essential; knowledge of Arabic or