Reservations Manager

M Hotel Makkah By Millennium; Makkah Region; On-site; SAR 60,000 - 100,000; Full time

Job summary

M Hotel Makkah By Millennium in Makkah, Saudi Arabia, is seeking a Reservations Manager to oversee daily reservation operations and optimize occupancy and guest satisfaction. The role collaborates with front office, sales, and revenue management to ensure accurate bookings and effective channel management.

The ideal candidate will have strong reservations experience, excellent communication, and leadership skills, with on-site availability during peak periods, weekends, and holidays as needed.

Qualifications

• Candidates should possess strong reservations and booking management skills with hotel systems experience.
• Excellent customer service focus, guest satisfaction, problem solving, and service recovery.
• Clear, professional verbal and written communication with guests and internal teams.
• Sales and upselling skills to convert inquiries and support promotions.
• Training and team leadership abilities including coaching and feedback.
• Experience in hotel reservations or front office operations in upscale or large properties.
• Strong organizational, time management, and attention to detail; proficiency in basic office software.
• On-site work in Makkah, Saudi Arabia with peak period coverage as needed.
• Diploma or degree in Hospitality Management, Business Admin, or related field preferred.
• Familiarity with revenue management principles and local/international guest segments is a plus.

Responsibilities

• Oversee daily reservation operations and manage room availability.
• Monitor booking channels and ensure accurate reservation input into the system.
• Coordinate with front office, sales, and revenue management to optimize occupancy and rates.
• Respond to reservation inquiries and modify bookings as needed.
• Handle group and corporate reservations; resolve guest issues promptly and professionally.
• Prepare reservation reports and track performance indicators.
• Implement standard operating procedures and training for reservations team.

Skills

Reservations and booking management

Excellent customer service

Clear and professional communication

Sales and upselling

Training and team leadership

Knowledge of hotel reservations/front‑

Education

Diploma or degree in Hospitality Management or Business Administration

Tools

Hotel reservation systems

Channel managers

Basic office software

Job description

Role Description The Reservations Manager role is a full-time, on-site position based at M Hotel Makkah By Millennium in Makkah, Saudi Arabia. The Reservations Manager oversees daily reservation operations, including managing room availability, monitoring booking channels, and ensuring accurate input of reservation details into the system. This role coordinates with front office, sales, and revenue management teams to optimize occupancy, rates, and guest satisfaction. The Reservations Manager responds to reservation inquiries, modifies bookings, handles group and corporate reservations, and resolves guest issues in a timely and professional manner. The role also involves preparing reservation reports, tracking performance indicators, implementing standard operating procedures, and supporting the training and mentoring of reservations team members to maintain high service standards.

Qualifications

• Candidates should possess strong reservations and booking management skills, including experience with hotel reservation systems and channel managers.
• Candidates should possess excellent customer service skills, with a focus on guest satisfaction, problem-solving, and service recovery.
• Candidates should possess clear and professional communication skills, both verbal and written, to interact effectively with guests and internal teams.
• Candidates should possess sales and upselling skills, with the ability to convert inquiries, maximize revenue, and support promotional initiatives.
• Candidates should possess training and team leadership skills, including coaching, performance feedback, and support for staff development.
• Relevant experience in hotel reservations or front office operations, ideally in upscale or large properties.
• Strong organizational, time management, and attention-to-detail capabilities, with proficiency in basic office software.
• Ability to work on-site in Makkah, Saudi Arabia, with flexibility to cover peak periods, weekends, and holidays as needed.
• Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
• Familiarity with revenue management principles and knowledge of local and international guest segments is an advantage.