Assistant Reservations Manager

M Hotel Makkah By Millennium; Makkah Region; On-site; SAR 90,000 - 120,000; Full time

Job summary

Makkah-based M Hotel Makkah By Millennium seeks an Assistant Reservations Manager to oversee daily reservations operations, manage bookings, and maintain accurate system data. You will collaborate with front office, sales, and revenue teams to optimize occupancy and guest satisfaction.

The role emphasizes training and coaching of the reservations team, ensuring high service standards and effective communication with guests and departments. Arabic language skills are a plus in this market.

Qualifications

• Experience with hotel reservation systems and data-entry accuracy.
• Guest-focused service orientation and problem-solving across interactions.
• Clear and effective verbal and written communication with guests and departments.
• Ability to upsell room categories, promote packages and support revenue initiatives.
• Experience in training and coaching reservations staff to maintain service standards.
• Previous reservations or front-office exposure, preferably in supervisory/coordinator roles.
• Strong organizational and time-management abilities; proficient with common office software; PMS familiarity.
• Bachelor’s or diploma in Hospitality/Business and English proficiency; Arabic is advantageous.

Responsibilities

• Oversee daily reservations operations and manage individual and group bookings.
• Update and maintain reservation systems, ensure accurate rates, availability, and guest details.
• Support Reservations Manager in monitoring occupancy and handling overbooking situations.
• Coordinate with front office, sales, and revenue teams to optimize room revenue.
• Prepare reservation reports and ensure compliance with hotel policies and brand standards.
• Guide and train reservations colleagues to maintain consistent service levels.

Skills

Reservations management

Customer service

Communication

Upselling / sales

Training & coaching

Supervisory experience

Organizational skills

Microsoft Office

PMS (Property Management System)

Education

Diploma in Hospitality Management

Bachelor's in Business

Tools

Property Management System (PMS)

Microsoft Office

Job description

Role Description The Assistant Reservations Manager is a full-time, on-site role based at M Hotel Makkah By Millennium in Makkah, Saudi Arabia. This role oversees daily reservations operations, including handling individual and group bookings, updating reservation systems, and ensuring accurate rates, availability, and guest details. The Assistant Reservations Manager supports the Reservations Manager in monitoring occupancy, managing overbooking situations, and coordinating with front office, sales, and revenue teams to optimize room revenue. Daily tasks include responding to guest inquiries via phone and email, resolving booking issues, preparing reservation reports, and ensuring adherence to hotel policies and brand standards. The role also involves guiding reservations colleagues, assisting with training, and helping maintain high levels of customer satisfaction and service quality.

Qualifications

• Candidates should possess strong reservations and booking management skills, including experience with hotel reservation systems and attention to detail in data entry.
• Candidates should possess excellent customer service skills, with a focus on guest satisfaction, problem-solving, and professional demeanor in all interactions.
• Candidates should possess clear and effective communication skills, both verbal and written, to coordinate with guests, colleagues, and other departments.
• Candidates should possess sales-related skills, including the ability to upsell room categories, promote packages, and support revenue-generating initiatives.
• Candidates should possess training and coaching skills to support the development of reservations team members and maintain consistent service standards.
• Candidates should ideally have previous experience in hotel reservations or front office operations, preferably in a supervisory or coordinator role.
• Candidates should have strong organizational and time-management abilities, proficiency in common office software, and familiarity with property management systems.
• A diploma or degree in Hospitality Management, Business, or a related field is beneficial, along with proficiency in English; knowledge of Arabic is an advantage.