Reservations Manager: Drive Occupancy & Guest Experience

M Hotel Makkah By Millennium; Makkah Region; On-site; SAR 120,000 - 180,000; Full time

Job summary

M Hotel Makkah By Millennium in Makkah, Saudi Arabia, seeks a Reservations Manager to oversee daily reservation operations, manage room availability, monitor channels, and ensure accurate input of details into the system.

You will coordinate with front office, sales and revenue management to optimize occupancy and rates, respond to inquiries, handle group bookings, train and mentor the reservations team, and prepare performance reports.

Qualifications

• Strong reservations and booking management skills with hotel systems experience.
• Excellent customer service focus, guest satisfaction, problem-solving and service recovery.
• Clear, professional communication with guests and internal teams.

Responsibilities

• Oversee daily reservation operations and manage room availability.
• Monitor booking channels and ensure accurate input in the system.
• Coordinate with front office, sales and revenue management to optimize occupancy and rates.

Skills

Reservations management

Customer service

Communication

Upselling

Leadership

Organization

Office software

Education

Diploma in Hospitality Management

Business Administration degree

Tools

Hotel reservation system

Channel managers

Job description

M Hotel Makkah By Millennium in Makkah, Saudi Arabia, seeks a Reservations Manager to oversee daily reservation operations, manage room availability, monitor channels, and ensure accurate input of details into the system.

You will coordinate with front office, sales and revenue management to optimize occupancy and rates, respond to inquiries, handle group bookings, train and mentor the reservations team, and prepare performance reports.