Remote Customer Service Coordinator for Stellar Support

PulseMediaNL; Al-Bahah Province; Remote; SAR 157,000 - 244,000; Full time

Job summary

PulseMediaNL is seeking a reliable Customer Service Coordinator to join our remote team. You will support customers via email, chat, and other approved channels while coordinating requests, maintaining records, and providing administrative support to internal teams.

This role suits someone who enjoys helping people, communicates professionally, solves problems, and works independently in a remote environment.

Qualifications

• High school diploma, GED, or equivalent.
• Strong written and verbal communication skills.
• Good customer-service and interpersonal skills.
• Basic to intermediate computer proficiency.
• Good typing and data-entry abilities.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple tasks and priorities.
• Ability to work independently in a remote environment.
• Professional, dependable, and customer-focused attitude.

Responsibilities

• Respond to customer inquiries professionally and promptly.
• Handle routine customer questions and service requests.
• Create, update, and maintain accurate customer records.
• Monitor customer requests, tickets, and follow-up activities.
• Coordinate customer issues with appropriate internal teams.
• Provide customers with updates regarding outstanding requests.
• Identify and elevate complex or unresolved issues.
• Maintain accurate records of customer communications.
• Process forms, documents, and customer information.
• Update spreadsheets, CRM systems, and administrative trackers.
• Monitor assigned inboxes and communication channels.
• Prepare basic reports, summaries, and correspondence.
• Follow up on pending customer and administrative requests.
• Protect confidential customer and company information.
• Follow established customer-service, privacy, and data-protection procedures.

Skills

Customer service

Professional communication

Problem solving

Attention to detail

Organization

Time management

Data entry

CRM and database management

Confidentiality

Team coordination

Reliability

Independent working

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

CRM system

Job description

PulseMediaNL is seeking a reliable Customer Service Coordinator to join our remote team. You will support customers via email, chat, and other approved channels while coordinating requests, maintaining records, and providing administrative support to internal teams.

This role suits someone who enjoys helping people, communicates professionally, solves problems, and works independently in a remote environment.