Remote Customer Service & Coordination Specialist

PulseMediaNL; Riyadh; Remote; SAR 127,000 - 195,000; Full time

Benefits offered by this job

Fully remote working opportunities.

Full-time or part-time schedules where

Structured onboarding and training.

Professional remote working env.

Ongoing guidance and performance反馈.

Opportunities for increased 책임 based

Job summary

PulseMediaNL is seeking a reliable Customer Service Coordinator to join our remote team. You will support customers via email, chat, and other channels while coordinating requests and maintaining accurate records for internal teams.

The role emphasizes problem-solving, professional communication, and the ability to work independently in a remote environment. Prior experience is a plus, but training will be provided as needed.

Qualifications

• High school diploma, GED, or equivalent.
• Strong written and verbal communication skills.
• Good customer-service and interpersonal skills.
• Basic to intermediate computer proficiency.
• Good typing and data-entry abilities.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple tasks and priorities.
• Ability to work independently in a remote environment.
• Professional, dependable, and customer-focused attitude.

Responsibilities

• Respond to customer inquiries professionally and promptly.
• Handle routine customer questions and service requests.
• Create, update, and maintain accurate customer records.
• Monitor customer requests, tickets, and follow-up activities.
• Coordinate customer issues with appropriate internal teams.
• Provide customers with updates regarding outstanding requests.
• Identify and elevate complex or unresolved issues.
• Maintain accurate records of customer communications.
• Process forms, documents, and customer information.
• Update spreadsheets, CRM systems, and administrative trackers.
• Monitor assigned inboxes and communication channels.
• Prepare basic reports, summaries, and correspondence.
• Follow up on pending customer and administrative requests.
• Protect confidential customer and company information.
• Follow established customer-service, privacy, and data-protection procedures.

Skills

Communication skills

Customer service

Typing speed

Data entry

Attention to detail

Organization

Time management

Independent work

Professional attitude

Remote work

Education

High school diploma/ GED

Tools

Microsoft Office

Google Workspace

CRM platforms

Email/Chat support tools

Ticketing/help-desk software

Cloud storage systems

Remote collaboration tools

Job description

PulseMediaNL is seeking a reliable Customer Service Coordinator to join our remote team. You will support customers via email, chat, and other channels while coordinating requests and maintaining accurate records for internal teams.

The role emphasizes problem-solving, professional communication, and the ability to work independently in a remote environment. Prior experience is a plus, but training will be provided as needed.