Remote Chat Support Pro — Fast, Friendly Help

Core Code io; Riyadh; On-site; SAR 48,000 - 80,000; Full time

Job summary

Core Code io in Riyadh (Saudi Arabia) is seeking a proactive Chat Support Representative to assist customers via live chat and other digital channels. You will provide fast, accurate, and courteous responses, handling multiple conversations while maintaining quality and professionalism.

The ideal candidate has exceptional written communication, strong attention to detail, and the ability to troubleshoot issues, escalate when needed, and keep thorough records of interactions in a remote team

Qualifications

• Previous experience in chat support or similar roles.
• Excellent written communication and comprehension skills.
• Ability to work in a fast-paced environment.
• Manage multiple conversations with accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a suitable setup for remote work.
• Professional, patient, and customer-oriented attitude.
• English proficiency is required if supporting English-speaking customers.

Responsibilities

• Respond to customer inquiries through live chat and other digital support channels.
• Provide clear, accurate, and professional responses to customer questions.
• Identify customer needs and provide appropriate solutions or guidance.
• Troubleshoot customer issues and resolve requests efficiently.
• Handle multiple chat conversations while maintaining quality and response speed.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers when additional information or assistance is required.
• Maintain accurate records of customer interactions and resolutions.
• Follow established support procedures, guidelines, and service standards.
• Identify recurring customer issues and communicate relevant feedback to internal teams.
• Maintain a professional, friendly, and helpful tone throughout all customer interactions.

Skills

Written communication

Typing

Customer service

Attention to detail

Problem solving

Multitasking

Empathy

CRM tools

Fast learner

Tools

CRM systems

Ticketing tools

Job description

Core Code io in Riyadh (Saudi Arabia) is seeking a proactive Chat Support Representative to assist customers via live chat and other digital channels. You will provide fast, accurate, and courteous responses, handling multiple conversations while maintaining quality and professionalism.

The ideal candidate has exceptional written communication, strong attention to detail, and the ability to troubleshoot issues, escalate when needed, and keep thorough records of interactions in a remote team