Online Consultant: Multichannel Client Support

JobCenter; Riyadh Region; On-site; SAR 61,000 - 73,000; Full time

Job summary

JobCenter is seeking an Online Consultant for a full-time position in Al Kharj. The role focuses on delivering excellent customer service to clients via email, live chat, and social media, with a strong emphasis on timely, professional support and accurate record-keeping.

The candidate should be fluent in English, have prior customer service or online consulting experience, and demonstrate strong communication and multitasking abilities in a fast-paced environment.

Qualifications

• Fluent in English (speaking and writing).
• Previous experience in customer service or online consulting preferred.
• Strong communication skills with the ability to effectively communicate with clients from diverse backgrounds.
• Attention to detail and ability to multitask in a fast-paced environment.
• Must be able to work independently as well as part of a team.
• Knowledge of social media platforms and online tools is a plus.

Responsibilities

• Communicate with clients through various online channels such as email, live chat, and social media.
• Provide assistance and support to clients in a timely and professional manner.
• Answer client inquiries and resolve any issues or concerns they may have.
• Maintain accurate records of client interactions and transactions.
• Collaborate with other team members to ensure a positive client experience.
• Stay up-to-date with company products, services, and policies.

Skills

Fluent English

Customer service

Online consulting

Communication

Multitasking

Independent work

Social media platforms knowledge

Tools

Social media tools

Job description

JobCenter is seeking an Online Consultant for a full-time position in Al Kharj. The role focuses on delivering excellent customer service to clients via email, live chat, and social media, with a strong emphasis on timely, professional support and accurate record-keeping.

The candidate should be fluent in English, have prior customer service or online consulting experience, and demonstrate strong communication and multitasking abilities in a fast-paced environment.