Customer Support Specialist — Fast-Paced, Impactful

Tamimi commercial; Al Khobar; On-site; SAR 65,000 - 85,000; Full time

Job summary

Tamimi Commercial in Khobar, Saudi Arabia, is seeking a customer service representative to respond to inquiries via phone, email, or chat. You will assist customers with product information, order status, and troubleshooting, while maintaining detailed interaction records.

Collaboration with other departments and feedback for process improvements are encouraged. The role requires a high school diploma or equivalent (associate or bachelor’s preferred), plus experience in customer service, strong

Qualifications

• Highschool diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

Skills

Strong communication

Interpersonal skills

Time management

Education

High school diploma or equivalent; associate or bachelor's degree preferred

Tools

Customer service software

Microsoft Office Suite

Job description

Tamimi Commercial in Khobar, Saudi Arabia, is seeking a customer service representative to respond to inquiries via phone, email, or chat. You will assist customers with product information, order status, and troubleshooting, while maintaining detailed interaction records.

Collaboration with other departments and feedback for process improvements are encouraged. The role requires a high school diploma or equivalent (associate or bachelor’s preferred), plus experience in customer service, strong