Multi-Channel Support Specialist

Core Code io; Riyadh; On-site; SAR 40,000 - 70,000; Full time

Job summary

Core Code io in Riyadh seeks a proactive Customer Support Specialist to deliver exceptional support across email, chat, phone, and other channels. You will understand customer needs, provide accurate assistance, and resolve issues efficiently to ensure a positive experience.

The role focuses on clear communication, problem-solving, and maintaining thorough records, while collaborating with internal teams to improve overall customer satisfaction and service quality.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Skills

Excellent verbal and written коммуника

Job description

Core Code io in Riyadh seeks a proactive Customer Support Specialist to deliver exceptional support across email, chat, phone, and other channels. You will understand customer needs, provide accurate assistance, and resolve issues efficiently to ensure a positive experience.

The role focuses on clear communication, problem-solving, and maintaining thorough records, while collaborating with internal teams to improve overall customer satisfaction and service quality.