Regional Retail Training Leader

AimGulf; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A Dubai headquartered fashion and lifestyle retail conglomerate seeks a Training & Development lead to create and implement training programs across the region. You will oversee career development, set performance metrics and guide employees in long-term career planning within the company.

Key responsibilities include planning regional training activities, developing new initiatives, managing annual calendars for multiple brands, and ensuring cost-effective, high-impact training delivery.

Qualifications

• Manpower planning and workforce management responsibilities.
• Assessment of retail staff performance and capability.
• Coordination of mystery shopping initiatives to measure service quality.

Responsibilities

• Manage, plan and implement all training activities in the region and UAE, coordinating with regional policies.
• Develop new learning and development initiatives aligned with business needs.
• Create and manage the annual training calendar for all brands.
• Improve training effectiveness and conversion rates through targeted solutions.
• Deliver cost-effective training programs and ensure material relevance.
• Acquire product knowledge of new brands and train the team accordingly.
• Review and update training content and incorporate feedback.
• Recommend new training materials and delivery methods.
• Ensure best training practices are followed by the team.
• Manage delivery measurement, follow-up and record-keeping.
• Design courses to meet organizational and individual training needs.
• Implement training processes and modules; run in-store and leadership programs.
• Visit outlets for skills assessment and provide constructive feedback.
• Organize mystery shopping via third parties.
• Lead, supervise and plan manpower for the training department.

Skills

Manpower planning

Retail staff assessment

Mystery shopping coordination

Education

No Formal Education

Job description

A Dubai headquartered fashion and lifestyle retail conglomerate seeks a Training & Development lead to create and implement training programs across the region. You will oversee career development, set performance metrics and guide employees in long-term career planning within the company.

Key responsibilities include planning regional training activities, developing new initiatives, managing annual calendars for multiple brands, and ensuring cost-effective, high-impact training delivery.