Receptionist (Saudi National)

Novotel Hotels; Makkah Region; On-site; SAR 39,000 - 61,000; Full time

Job summary

Novotel Makkah is seeking a professional Receptionist/Front Desk Agent to welcome guests with warmth and professionalism. You will manage check-ins, check-outs, and inquiries, while coordinating with hotel departments to ensure a seamless stay.

Strong Arabic and English communication, plus MS Office skills, are essential for providing excellent guest service. Ideal candidates have a high school diploma (Bachelor's preferred) and prior reception experience in hospitality or customer service.

Qualifications

• Proficiency in spoken and written Arabic and English.
• Strong communication and customer service orientation.
• Ability to multitask and manage time effectively.
• Experience in hospitality or front desk roles is preferred.

Responsibilities

• Greet guests with a warm, professional welcome and assist with check-ins/outs.
• Answer calls, emails, and guest inquiries promptly and courteously.
• Provide information about hotel facilities and local attractions.
• Coordinate with departments to ensure smooth operations.
• Maintain accurate guest records in the hotel system.
• Handle complaints professionally and escalate when needed.
• Process payments and cashiering tasks per hotel policies.
• Keep front desk organized and adhere to safety procedures.

Skills

Arabic & English proficiency

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office Suite

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team at Novotel Makkah, Saudi Arabia. As the first point of contact for our guests, you will play a key role in creating a positive, welcoming, and professional experience throughout their stay.

• Greet and assist guests, ensuring a warm, professional, and efficient welcome.
• Handle guest check-ins, check-outs, requests, and inquiries in a timely and professional manner.
• Answer and manage incoming phone calls, emails, and other guest communications.
• Provide accurate information about hotel facilities, services, and local attractions.
• Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience.
• Maintain accurate guest records and update relevant information in the hotel system.
• Handle guest complaints and concerns professionally and escalates matters when necessary.
• Process payments and assist with cashiering procedures in accordance with hotel policies.
• Maintain a clean, organized, and professional Front Desk area.
• Follow hotel security, safety, and operational procedures at all times.
• Support the Front Office team and perform other duties as assigned by management.

Qualifications

• Saudi nationality (as specified for this position)
• Excellent verbal and written communication skills in both Arabic and English
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong multitasking abilities and time management skills
• Customer service orientation with a friendly and professional demeanor
• High school diploma or equivalent (required)
• Bachelor's degree in Hospitality Management or related field (preferred)
• Previous experience as a receptionist or front desk agent (preferred)
• Experience in hospitality or customer service industry (preferred)
• Ability to work in a fast-paced environment while maintaining attention to detail
• Excellent organizational skills and ability to prioritize tasks effectively
• Adaptability and willingness to learn new skills and technologies