Provider & Member Services Analyst

Al Rajhi Takaful; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

Al Rajhi Takaful in Riyadh is seeking a Customer Service Officer to handle member and provider inquiries in person, by phone, and via email, ensuring timely follow-up and resolution in line with our standards.

The role focuses on delivering high-quality service, documenting feedback, and supporting operational processes while maintaining strong provider relationships. A Bachelor's degree and 0–2 years of experience are required.

Qualifications

• Bachelor's degree in insurance, healthcare management, or related field.
• 0-2 years of related experience.

Responsibilities

• Serve as a competent point of contact for members and providers in person, by phone, and by email.
• Handle inquiries with timely follow-up and resolution in line with company standards.
• Conduct surveys to monitor client and provider satisfaction and analyze feedback trends.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor's degree in Insurance/Healthcare management or related field

Job description

Al Rajhi Takaful in Riyadh is seeking a Customer Service Officer to handle member and provider inquiries in person, by phone, and via email, ensuring timely follow-up and resolution in line with our standards.

The role focuses on delivering high-quality service, documenting feedback, and supporting operational processes while maintaining strong provider relationships. A Bachelor's degree and 0–2 years of experience are required.