Product Sales Specialist

aljeel Medical; Saudi Arabia; On-site; SAR 201,000 - 357,000; Full time

Job summary

aljeel Medical is seeking a skilled Core Lab Systems Support Specialist to provide technical and application support for installation, validation, user training, troubleshooting, and regulatory compliance. You will ensure customer satisfaction while facilitating business growth across Saudi Arabia.

The role requires experience with Core Lab disciplines, knowledge of automation and middleware, and fluency in English and Arabic, with willingness to travel for onsite support.

Qualifications

• Bachelor’s or master’s degree in medical laboratory science, Biomedical Engineering, Biotechnology, or related field.
• Strong knowledge of Core Lab disciplines (clinical chemistry, hematology, coagulation, immunoassay, or flow cytometry).
• Experience with laboratory automation and middleware is a plus.
• Excellent presentation, training, and communication skills.
• Customer-oriented, problem-solving mindset.
• Excellent in English and Arabic.
• Willingness to travel and provide onsite support.
• Experience at least 2-3 years at same field with different known brand.

Responsibilities

• Install, configure, and validate Core Lab systems according to manufacturer and regulatory standards.
• Provide user training for laboratory staff on operation, troubleshooting, and maintenance.
• Act as the primary point of contact for application-related inquiries and technical issues.
• Conduct customer workshops, demos, and scientific presentations.
• Collaborate with service engineers to resolve system performance issues.
• Support assay optimization, method validation, and QC/QA programs.
• Document and report customer feedback, system performance, and training activities.
• Stay updated with the latest scientific and technological developments in laboratory diagnostics.
• Ensure compliance with ISO, CAP, and local regulatory standards.

Education

Bachelor’s or Master’s degree in medical laboratory science, Biomedical Engineering, Biotechnology, or related field

Job description

1. JOB PURPOSE:

Provide technical and application support for Core Lab systems, ensuring successful installation, validation, user training, troubleshooting, and compliance with laboratory standards while supporting customer satisfaction and business growth.

2. ROLE AND RESPONSIBILITIES:

• Install, configure, and validate Core Lab systems according to manufacturer and regulatory standards.
• Provide user training for laboratory staff on operation, troubleshooting, and maintenance.
• Act as the primary point of contact for application-related inquiries and technical issues.
• Conduct customer workshops, demos, and scientific presentations.
• Collaborate with service engineers to resolve system performance issues.
• Support assay optimization, method validation, and QC/QA programs.
• Document and report customer feedback, system performance, and training activities.
• Stay updated with the latest scientific and technological developments in laboratory diagnostics.
• Ensure compliance with ISO, CAP, and local regulatory standards.

3. QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Bachelor’s or master’s degree in medical laboratory science, Biomedical Engineering, Biotechnology, or related field.
• Strong knowledge of Core Lab disciplines (clinical chemistry, hematology, coagulation, immunoassay, or flow cytometry).
• Experience with laboratory automation and middleware is a plus.
• Excellent presentation, training, and communication skills.
• Customer-oriented, problem-solving mindset.
• Excellent in English and Arabic.
• Willingness to travel and provide onsite support.
• Experience at least 2-3 years at same field with different known brand.

4. PREFERRED SKILLS AND COMPENETNICES:

• Core Laboratory Diagnostics
• Laboratory Automation & Middleware
• System Installation & Validation
• Application Support & Troubleshooting
• Assay Optimization & Method Validation
• QC/QA & Regulatory Compliance
• User Training & Customer Support
• Scientific Presentations & Product Demonstrations
• Customer & Stakeholder Management
• Problem Solving & Technical Support
• ISO & CAP Standards
• English & Arabic Communication