Premium Service Advisor - Bilingual, App & VIP Care

Green Earth الارض الخضراء; Jeddah; On-site; SAR 56,000 - 67,000; Full time

Benefits offered by this job

Incentive based on targets

Job summary

Green Earth is a premium laundry and leather care brand in Saudi Arabia. We seek a Customer Service Advisor to greet customers at the counter, advise on care options, and upsell services while guiding them through app usage and our pickup & delivery offering.

You will handle orders, explain turnaround times, and maintain a warm, professional tone in both Arabic and English. This role includes cash handling, POS use, and achieving monthly targets, with training on our unique GE standards.

Qualifications

• Minimum 2 years in a customer-facing role involving advising or selling (premium retail or hotel front desk).
• Fluent in Arabic and good spoken English.
• Confident in handling objections and explaining value, not just price.
• Comfortable with POS systems and cash handling.
• Well presented, punctual and reliable.

Responsibilities

• Advise customers and conduct consultative selling at drop-off.
• Explain service options and pricing differences; upsell add-ons and premium services.
• Promote the Green Earth app and pickup & delivery service; meet monthly targets for add-ons and sign-ups.
• Register orders accurately in the POS, hand over completed orders, collect payments, and perform daily closing.

Skills

2+ years customer-facing experience

Fluent Arabic

Good spoken English

Objection handling

Cash handling

Tools

POS systems

Job description

Green Earth is a premium laundry and leather care brand in Saudi Arabia. We seek a Customer Service Advisor to greet customers at the counter, advise on care options, and upsell services while guiding them through app usage and our pickup & delivery offering.

You will handle orders, explain turnaround times, and maintain a warm, professional tone in both Arabic and English. This role includes cash handling, POS use, and achieving monthly targets, with training on our unique GE standards.