Automotive Service Advisor: Customer Liaison & Scheduling

United Motors Company; Riyadh; On-site; SAR 89,000 - 156,000; Full time

Job summary

United Motors Company in Riyadh seeks a Customer Service Liaison within the service facility to bridge customers and technicians. You will gather vehicle complaints, convey accurate issues to the service team, and keep customers informed throughout the maintenance process.

Responsibilities include greeting customers, recording complaints, preparing estimates, scheduling deliveries, communicating cost overruns, and ensuring timely updates.

Qualifications

• University Degree in Engineering or related field is required.
• Minimum 1 year of experience in automotive maintenance is required.
• Excellent verbal and written communication skills in English and Arabic.

Responsibilities

• Greet customers and accurately capture vehicle complaints; advise service team.
• Attend to inquiries and resolve customer issues to meet needs.
• Refer unresolved queries to supervisor or designated person for resolution.
• Call customers after major repairs to gather feedback.
• Pre-schedule maintenance visits to optimize off-peak times.

Skills

Fluent English

Fluent Arabic

Verbal communication

Written communication

Interpersonal skills

Education

University degree in Engineering or related field

Job description

United Motors Company in Riyadh seeks a Customer Service Liaison within the service facility to bridge customers and technicians. You will gather vehicle complaints, convey accurate issues to the service team, and keep customers informed throughout the maintenance process.

Responsibilities include greeting customers, recording complaints, preparing estimates, scheduling deliveries, communicating cost overruns, and ensuring timely updates.