People Solutions Specialist - KSA

Haleon; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Haleon in Saudi Arabia is seeking an HR First Contact Solutions Specialist based in Jeddah to act as the initial HR contact for employees. You will handle Tier 1 cases via ServiceNow, live chat and email, delivering timely and accurate solutions and guiding employees through the resolution process.

You will stay aligned with HR policies, maintain data accuracy, and escalate complex issues to Tier 2 when needed, while contributing to continuous improvements in Tier 1 processes and service

Qualifications

• Bachelor's in human resources, business administration or similar field.
• 1-2 years of work experience in a similar role.
• Proficiency in Workday and HR technology for effective service delivery.

Responsibilities

• Act as initial point of contact for queries from employees via cases (ServiceNow), live chat, email and provide end-to-end navigation support and resolution.
• Manage Tier 1 cases, ensuring accurate and timely solutions while focusing on service excellence and efficiency.
• Escalate complex or unresolved issues to Tier 2 and ensure smooth transitions.
• Contribute to continuous improvement of Tier 1 processes and service delivery.
• Maintain clear communication with employees, Tier 2 Specialists and stakeholders during resolution.
• Stay updated on People Solutions and HR policies to ensure compliant support.

Skills

Data management

HR policies knowledge

Communication skills

Analytical thinking

Time management

Interpersonal skills

Education

Bachelor's degree in human resources or related field

Tools

Workday

HR technology

Job description

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The HR First Contact Solutions Specialist serves as the initial point of contact in HR for employees at Haleon, focusing on delivering service excellence by providing timely and accurate solutions to Tier 1 cases. This role is essential for managing straightforward HR cases and facilitating smooth transitions for escalated issues.

Location: Jeddah

Key Responsibilities

• Act as an initial point of contact for queries coming from employees via cases (ServiceNow), live chat, email and provide end-to-end navigation support and resolution. Manage Tier 1 cases providing accurate and timely solutions.
• Manage Tier 1 cases, ensuring accurate and timely solutions while maintaining a strong focus on service excellence and efficiency.
• Identify and escalat[e] complex or unresolved issues to Tier 2, facilitating smooth transitions and ensuring timely resolution of employee concerns.
• Contribute to the continuous improvement of Tier 1 processes and service delivery through proactive feedback and participation in optimisation and automation initiatives.
• Maintain clear and professional communication with employees, Tier 2 Specialists and other stakeholders throughout the case resolution process.
• Stay updated on relevant People Solutions and HR policies, procedures and regulatory requirements to ensure accurate and up-to-date support for employees and compliance with standards.
• Perform audits (peer reviews) aligned with the Quality Framework designed for the location, ensuring service quality and identifying areas for improvement in processes.

Qualifications And Skills

Technical

• Good level of knowledge of employee data management processes including data entry, maintenance and validation.
• Understanding of various HR policies, procedures and regulatory and data requirements.
• Proficiency in Workday and HR technology for effective service delivery.

Behavioural

• Excellent written and verbal communication skills to effectively assist employees.
• Strong analytical and problem-solving abilities with effective time management skills.
• Ability to work in a fast-paced and deadline-driven environment.
• Well-developed interpersonal skills, capable of communicating effectively with diverse stakeholders.

Qualifications

• Bachelor's in human resources, business administration or similar field
• 1-2 years of work experience in a similar role

Job Posting End Date

2026-10-21

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.