People Solutions Specialist - KSA

Haleon; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

Haleon in Jeddah is hiring a People Solutions Specialist to act as the first HR contact for employees, handling Tier 1 cases via ServiceNow, live chat, and email. You will resolve queries, escalate when needed, and support smooth case transitions.

The role requires a Bachelor’s in HR or related field and 1–2 years of HR experience, with strong communication, data accuracy, and proficiency in Workday.

Qualifications

• Bachelor’s degree in human resources, business administration or similar field.
• 1–2 years of work experience in a similar HR role.
• Knowledge of employee data management processes and data accuracy.
• Understanding of HR policies and regulatory requirements.
• Proficiency with Workday and HR technology.

Responsibilities

• Act as the initial HR contact for employees via cases, live chat, email.
• Resolve Tier 1 HR cases with accurate and timely solutions.
• Identify and escalate complex issues to Tier 2 for resolution.
• Contribute to continuous improvement of Tier 1 processes and policies.
• Maintain clear communication with employees and stakeholders throughout cases.
• Stay updated on HR policies, procedures and regulatory requirements.
• Perform audits aligned with the location's Quality Framework.

Skills

Data management

HR policies

Communication

Analytical thinking

Time management

Interpersonal skills

Education

Bachelor's in HR or related field

Tools

Workday

Job description

## People Solutions Specialist - KSAApply: Jeddah Salama Tower: Full time: Posted Today: End Date: October 21, 2026 (4 days left to apply): 549141Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. The HR First Contact Solutions Specialist serves as the initial point of contact in HR for employees at Haleon, focusing on delivering service excellence by providing timely and accurate solutions to Tier 1 cases. This role is essential for managing straightforward HR cases and facilitating smooth transitions for escalated issues. Location: Jeddah **Key responsibilities** • Act as an initial point of contact for queries coming from employees via cases (ServiceNow), live chat, email and provide end-to-end navigation support and resolution. Manage Tier 1 cases providing accurate and timely solutions.• Manage Tier 1 cases, ensuring accurate and timely solutions while maintaining a strong focus on service excellence and efficiency.• Identify and escalate complex or unresolved issues to Tier 2, facilitating smooth transitions and ensuring timely resolution of employee concerns.• Contribute to the continuous improvement of Tier 1 processes and service delivery through proactive feedback and participation in optimisation and automation initiatives.• Maintain clear and professional communication with employees, Tier 2 Specialists and other stakeholders throughout the case resolution process.• Stay updated on relevant People Solutions and HR policies, procedures and regulatory requirements to ensure accurate and up-to-date support for employees and compliance with standards.• Perform audits (peer reviews) aligned with the Quality Framework designed for the location, ensuring service quality and identifying areas for improvement in processes.**Qualifications and skills** **Technical** • Good level of knowledge of employee data management processes including data entry, maintenance and validation.• Understanding of various HR policies, procedures and regulatory and data requirements.• Proficiency in Workday and HR technology for effective service delivery. **Behavioural** • Excellent written and verbal communication skills to effectively assist employees.• Strong analytical and problem-solving abilities with effective time management skills.• Ability to work in a fast-paced and deadline-driven environment.• Well-developed interpersonal skills, capable of communicating effectively with diverse stakeholders. **Qualifications** • Bachelor’s in human resources, business administration or similar field• 1-2 years of work experience in a similar role**Job Posting End Date**2026-10-21