Dental Appointment Scheduler & Care Coordinator

Meras Clinic عيادات مراس الطبية; Yanbu`; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hamad Bin Abdullah Al-Manea Company in Yanbu seeks an Appointment Coordinator to organize clinic bookings and liaise between patients, doctors, and staff, ensuring efficient doctor schedules and a positive patient experience.

You will confirm and adjust appointments, manage inquiries, maintain data accuracy, monitor waiting lists, and support multi-visit procedures while upholding confidentiality and center policies.

Qualifications

• Excellent communication and patient service skills.
• Proficiency in using computers and appointment management systems.
• High ability in organization, time management, and follow-up.
• Tact, good interpersonal skills, and a professional appearance.

Responsibilities

• Book, confirm, modify, and cancel patients’ appointments according to doctors’ schedules.
• Coordinate appointments by procedure type, duration, and required specialty.
• Contact patients to confirm appointments, remind them, and follow up on missed appointments.
• Receive patients’ inquiries related to appointments and dental clinic services.
• Coordinate between patients, doctors, nursing staff, and reception staff.
• Organize doctors’ schedules and monitor changes or emergency cases related to appointments.
• Follow up on patients’ treatment plans and upcoming appointments and encourage them to complete their sessions.
• Coordinate appointments for procedures and treatments that require more than one visit.
• Update patients’ and appointment data in the approved system and ensure its accuracy.
• Monitor the waiting lists and make effective use of available appointment slots.
• Coordinate with patients in case the doctor’s appointment changes or delays occur.
• Monitor patient satisfaction, address feedback related to appointments, or refer it to the relevant department.
• Maintain the confidentiality of patients’ data and comply with the center’s policies.
• Prepare simple reports on appointments, attendance, cancellations, and no-shows when needed.
• Comply with the medical center’s policies and procedures and patient service standards.

Skills

Communication skills

Patient service

Computer proficiency

Organization

Time management

Follow-up

Interpersonal skills

Professional appearance

Female preference

Education

High school diploma or higher with health/business administration specialization

Job description

Hamad Bin Abdullah Al-Manea Company in Yanbu seeks an Appointment Coordinator to organize clinic bookings and liaise between patients, doctors, and staff, ensuring efficient doctor schedules and a positive patient experience.

You will confirm and adjust appointments, manage inquiries, maintain data accuracy, monitor waiting lists, and support multi-visit procedures while upholding confidentiality and center policies.