Passenger Services Supervisor, Airport Operations Leader

Swissport KSA; Jeddah; Presencial; SAR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Swissport KSA in Jeddah is seeking a first-line supervisor to lead the Passenger Services team, ensuring high-quality customer service at check-in counters, MAAS, and boarding, while upholding regulatory compliance and accurate baggage handling for on-time departures.

You will coach staff, manage shift duties, monitor KPI adherence, coordinate with PRM, and handle crisis situations to protect service quality and airline relationships. Fluency in English and Arabic is advantageous.

Formación

• Saudi National Only.
• Must have at least three years experience as Passenger Service Agent.
• Passionate about customer service and must have relevant work experience.
• Leadership and people management skills.
• A proven ability to problem solving and decision making experience.
• Planning and organizing skills.
• Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage.
• Commitment to continuous improvement.
• A good understanding of all regulatory and recommended procedures that relate to the airport environment.
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Responsabilidades

• Perform all Passenger Service agent tasks as well as supervisor responsibilities.
• Lead, inspire and coach team to meet and exceed departmental goals.
• Ensure compliance to KPI and SOPs.
• Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM).
• Brief and assign daily tasks, review work for accuracy and completeness.
• Coordinate gate and transfer desk processes per flight per SLA.
• Liaise with PRM team on special handling requests (WCHR/UM/DEPU).
• Monitor flight close-out and dispatch paperwork with the flight controller.
• Manage resources during crisis situations to safeguard operations.
• Ensure procedures with each carrier meet service targets and reporting.

Conocimientos

Customer service

Leadership

Communication

Problem solving

Planning and organizing

English proficiency

Arabic language

Descripción del empleo

Swissport KSA in Jeddah is seeking a first-line supervisor to lead the Passenger Services team, ensuring high-quality customer service at check-in counters, MAAS, and boarding, while upholding regulatory compliance and accurate baggage handling for on-time departures.

You will coach staff, manage shift duties, monitor KPI adherence, coordinate with PRM, and handle crisis situations to protect service quality and airline relationships. Fluency in English and Arabic is advantageous.