Airport Passenger Services Lead

Swissport; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Swissport in Riyadh is seeking a first line supervisor to lead the Passenger Services team at check-in, boarding gates, and MAAS, ensuring regulatory compliance and timely departures with zero discrepancies.

You will coach staff, monitor KPI and SOP adherence, manage resources across shifts, resolve disruptions, and report on operations to maintain high service quality for passengers and airlines.

Fluent English required; Arabic is a plus; the role demands flexibility across day and night shifts.

Qualifications

• Passion for customer service and relevant work experience.
• Leadership and people management skills.
• Proven problem solving and decision making abilities.
• Strong planning and organizing skills.
• Excellent written and verbal communication in English; Arabic is an advantage.
• Commitment to continuous improvement.
• Understanding of regulatory procedures in airport operations.
• Flexible to work across various shifts.

Responsibilities

• Provide first line leadership to Passenger Services team during shifts.
• Guide staff to meet KPI and SOP targets and deliver high service quality.
• Ensure compliance with service level agreements and safety standards.
• Coordinate check-in, gate, and MAAS operations for timely flight departures.
• Monitor staffing, assign tasks, and brief team at start of each shift.
• Manage resource reallocation and crisis handling to safeguard operations.
• Prepare and submit end-of-shift reports and performance feedback.

Skills

Customer service

Leadership

Problem solving

Planning and organizing

Communication (English)

Arabic (advantage)

Job description

Swissport in Riyadh is seeking a first line supervisor to lead the Passenger Services team at check-in, boarding gates, and MAAS, ensuring regulatory compliance and timely departures with zero discrepancies.

You will coach staff, monitor KPI and SOP adherence, manage resources across shifts, resolve disruptions, and report on operations to maintain high service quality for passengers and airlines.

Fluent English required; Arabic is a plus; the role demands flexibility across day and night shifts.