Senior Passenger Services Operations Lead

Swissport; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

Swissport in Riyadh is seeking a Passenger Services Supervisor to lead the Passenger Handling teams, ensuring KPI compliance and timely, safe ground handling across terminal operations. You will manage cross-functional coordination, briefings, and performance reviews, interfacing with shift supervisors and MAAS/PRM teams as needed.

Candidates should have at least 3 years in Passenger Services supervision, strong English communication (Arabic is a plus), broad knowledge of Passenger Services

Qualifications

• Minimum 3 years Passenger Services Supervisor experience.
• Excellent verbal and written communication in English (Arabic a plus).
• Excellent knowledge of all functions in Passenger Services.
• Strong organizational and multi-tasking skills.

Responsibilities

• Provide leadership and direction to Passenger Handling teams.
• Ensure compliance with department KPIs and SLA requirements.
• Monitor all terminal handling services for scheduled and adhoc ops.
• Track attendance of Passenger Handling staff (Check In, MAAS/PRM).
• Hold briefings with teams before start of operations.
• Coordinate with shift supervisors on daily duty allocations.
• Open positions (Check In, Transfer desk, Arrivals) per SLA.
• Coordinate cross-resource utilization and staff reallocation.
• Set up and monitor documents at Check-in & Gate per SLA.
• Oversee gate and transfer desk processes per flight SLA.
• Coordinate with MAAS/PRM for special handling (WCHR/UM/DEPU).
• Monitor flight close-out and dispatch paperwork per SLA.
• Ensure terminal departure queue management for smooth ops.
• Conduct periodic performance reviews and debriefs.

Skills

Leadership

Communication

Organizational skills

Team management

Job description

Swissport in Riyadh is seeking a Passenger Services Supervisor to lead the Passenger Handling teams, ensuring KPI compliance and timely, safe ground handling across terminal operations. You will manage cross-functional coordination, briefings, and performance reviews, interfacing with shift supervisors and MAAS/PRM teams as needed.

Candidates should have at least 3 years in Passenger Services supervision, strong English communication (Arabic is a plus), broad knowledge of Passenger Services