Passenger Services Supervisor: Airport Operations Lead

Swissport; At Ta'if; On-site; SAR 90,000 - 130,000; Full time

Job summary

Swissport in Saudi Arabia is seeking a shift supervisor for Passenger Services to lead the team at check-in counters, boarding gate, and MAAS, ensuring compliant operations and timely departures. You will manage resources, monitor KPIs, and coordinate with PRM for special handling while maintaining professional communication and reporting.

The role requires strong leadership, customer service focus, and proficiency in MS Office, with flexibility to work varied shifts in a high-demand airport

Qualifications

• High School diploma or equivalent.
• Experience in passenger service or customer service.
• Strong leadership and people management skills.
• Excellent English communication; Arabic is a plus.
• Proficient in Microsoft Office; good planning skills.

Responsibilities

• Provide frontline leadership to Passenger Services team and ensure service quality.
• Coach and motivate staff to meet KPIs.
• Ensure KPI and SOP compliance.
• Oversee shift operations and gate/desk processes.
• Coordinate with PRM or special handling requests.
• Prepare and submit reports; manage crisis response.
• Maintain logs and inventory of tools.
• Carry out additional duties as required.

Skills

Leadership

People management

Communication skills

Problem solving

Planning and organizing

Customer service

English language

Arabic language

Airport procedures knowledge

Computer literacy

Shift flexibility

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Swissport in Saudi Arabia is seeking a shift supervisor for Passenger Services to lead the team at check-in counters, boarding gate, and MAAS, ensuring compliant operations and timely departures. You will manage resources, monitor KPIs, and coordinate with PRM for special handling while maintaining professional communication and reporting.

The role requires strong leadership, customer service focus, and proficiency in MS Office, with flexibility to work varied shifts in a high-demand airport