Operations Officer

Rentokil Initial; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Vacation days

Medical insurance

Travel ticket home

Job summary

Rentokil Initial is seeking an Operations Officer - Corporate to ensure effective appointment scheduling, team dispatching, and execution of pest management services per Rentokil Boecker® standards. The role emphasizes client orientation to deliver an exceptional client experience.

Responsibilities include implementing standards, scheduling, dispatching, inventory monitoring of chemicals, daily technician schedules, reporting, and health and safety audits.

Qualifications

• At least 2 years of experience in operations or relevant field.
• Excellent verbal and written communication skills.
• Remarkable attention to details.

Responsibilities

• Implement the standards set in Rentokil Boecker® Operations Manual.
• Schedule appointments as per client’s availability.
• Arrange a proper dispatching for all teams.
• Follow up on pending appointments and set a monthly plan to minimize them.
• Ensure chemicals and non-chemical products are available in adequate quantities and monitor their consumption.
• Prepare daily schedules for on-site technicians and guarantee execution per schedule.
• Coordinate distribution of promotional items per marketing calendar.
• Communicate with sales regarding new clients; check and sign the Survey Sheet.
• Handle callbacks and resolve within 48 hours.
• Follow up on the Call Back report.
• Ensure vehicles have Rentokil Boecker® warning signs and service records.
• Generate and submit reports to management.
• Handle client data accurately on Rentokil Boecker® systems.
• Review treatment reports and take necessary actions.
• Perform Customer Voice Counts and field audits for Health and Safety standards.
• Schedule yearly pest control treatments and follow up on execution.
• Advise clients on pests, sanitation and control strategies; discuss payment collections with technicians.
• Prepare overtime report for Operations Manager approval.
• Assist with training sessions as needed.
• Attend monthly Operations meetings and highlight issues.
• Act as a PMP ambassador to enhance communication with teams.
• Handle all PMP requests (leaves, loans, uniforms, certificates) and communicate accordingly.
• A Female, Arabic Speaker candidate shall be considered.

Skills

Effective decision making

Problem solving

Verbal communication

Written communication

Attention to detail

Job description

The Operations Officer - Corporate ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards. He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.

Rentokil Boecker® Operations Officer - Corporate is held accountable for the below job responsibilities:

Implement the standards set in Rentokil Boecker® Operations Manual.

Schedule appointments as per client’s availability.

Arrange a proper dispatching for all teams.

Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.

Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.

Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.

Arrange and confirm distribution of promotional items as per the marketing calendar.

Communicate with the sales department regarding new clients; check and sign the Survey Sheet.

Handle call backs and solve them within 48 hours.

Follow up on the Call Back report.

Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.

Generate and submit the assigned reports to concerned management.

Handle the client’s data accurately and timely on Rentokil Boecker® systems.

Review submitted treatment reports and take action when deemed necessary.

Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.

Schedule yearly pest control treatments and follow up on their execution.

Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.

Advise technicians on pending payments to be collected from clients.

Prepare an overtime report and submit it to the Operations Manager for approval.

Assist the Operations Manager in preparing and delivering training sessions when needed.

Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.

Act as a PMP ambassador and enhance communication between PMP and other team members.

Handle all PMP related requests (leaves, loans, uniforms, certificates...) and communicate them to concerned parties.

A Female, Arabic Speaker candidate shall be considered

At least 2 years of experience in operations or relevant field.

Effective decision making and problem-solving skills.

Excellent verbal and written communication skills.

Remarkable attention to details.

22 vacation days per year

medical insurance class A

1 ticket per year to visit home country