Client-Focused Operations Coordinator

AimGulf; Riyadh; On-site; SAR 90,000 - 120,000; Full time

Job summary

Rentokil Initial is seeking an Operations Officer – Corporate to ensure pest management services are delivered to Rentokil Boecker® standards, with a client‑oriented approach that places exceptional service at the core.

You will schedule client appointments, coordinate team dispatch, maintain stock of chemicals and products, and prepare daily technician schedules to guarantee timely, effective treatments across customer sites.

Qualifications

• Experience following pest management operations standards.
• Ability to schedule and coordinate client appointments.
• Experience coordinating dispatches for multiple teams.
• Focus on delivering exceptional client service and satisfaction.

Responsibilities

• Implement the standards set in Rentokil Boecker® Operations Manual.
• Schedule appointments as per client’s availability.
• Arrange proper dispatching for all teams.
• Follow up on pending appointments and set a monthly plan to minimise them.
• Ensure chemicals and non-chemical products are available in adequate quantities and monitor their consumption.
• Prepare daily schedules for on-site technicians and guarantee timely treatments.

Skills

Appointment scheduling

Team dispatching

Customer service orientation

Compliance with standards

Job description

Rentokil Initial is seeking an Operations Officer – Corporate to ensure pest management services are delivered to Rentokil Boecker® standards, with a client‑oriented approach that places exceptional service at the core.

You will schedule client appointments, coordinate team dispatch, maintain stock of chemicals and products, and prepare daily technician schedules to guarantee timely, effective treatments across customer sites.