Pest Control Operations Lead — Scheduling, Dispatch & Client Care

Rentokil Initial; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Vacation days

Medical insurance

Travel ticket home

Job summary

Rentokil Initial is seeking an Operations Officer - Corporate to ensure effective appointment scheduling, team dispatching, and execution of pest management services per Rentokil Boecker® standards. The role emphasizes client orientation to deliver an exceptional client experience.

Responsibilities include implementing standards, scheduling, dispatching, inventory monitoring of chemicals, daily technician schedules, reporting, and health and safety audits.

Qualifications

• At least 2 years of experience in operations or relevant field.
• Excellent verbal and written communication skills.
• Remarkable attention to details.

Responsibilities

• Implement the standards set in Rentokil Boecker® Operations Manual.
• Schedule appointments as per client’s availability.
• Arrange a proper dispatching for all teams.
• Follow up on pending appointments and set a monthly plan to minimize them.
• Ensure chemicals and non-chemical products are available in adequate quantities and monitor their consumption.
• Prepare daily schedules for on-site technicians and guarantee execution per schedule.
• Coordinate distribution of promotional items per marketing calendar.
• Communicate with sales regarding new clients; check and sign the Survey Sheet.
• Handle callbacks and resolve within 48 hours.
• Follow up on the Call Back report.
• Ensure vehicles have Rentokil Boecker® warning signs and service records.
• Generate and submit reports to management.
• Handle client data accurately on Rentokil Boecker® systems.
• Review treatment reports and take necessary actions.
• Perform Customer Voice Counts and field audits for Health and Safety standards.
• Schedule yearly pest control treatments and follow up on execution.
• Advise clients on pests, sanitation and control strategies; discuss payment collections with technicians.
• Prepare overtime report for Operations Manager approval.
• Assist with training sessions as needed.
• Attend monthly Operations meetings and highlight issues.
• Act as a PMP ambassador to enhance communication with teams.
• Handle all PMP requests (leaves, loans, uniforms, certificates) and communicate accordingly.
• A Female, Arabic Speaker candidate shall be considered.

Skills

Effective decision making

Problem solving

Verbal communication

Written communication

Attention to detail

Job description

Rentokil Initial is seeking an Operations Officer - Corporate to ensure effective appointment scheduling, team dispatching, and execution of pest management services per Rentokil Boecker® standards. The role emphasizes client orientation to deliver an exceptional client experience.

Responsibilities include implementing standards, scheduling, dispatching, inventory monitoring of chemicals, daily technician schedules, reporting, and health and safety audits.