Operational QA & Service Quality Champion

Uasmart; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Uasmart seeks an Operational Quality Assurance professional to uphold service quality and ensure operational compliance across Riyadh production environments. The role focuses on monitoring performance, incident and problem management, SLA adherence, and driving continuous improvement.

Ideal candidates should have hands-on experience in Operational QA, knowledge of ITIL practices, and strong analytical and collaboration skills to support cross-functional teams and maintain high quality standards.

Qualifications

• Experience in Operational Quality Assurance or Service Quality.
• Experience with production or service monitoring and quality assurance.
• Knowledge of incident management and problem management.
• ITIL or service management experience is preferred.

Responsibilities

• Monitor production and service environments to maintain operational quality standards.
• Conduct operational quality assurance and service quality monitoring.
• Identify operational quality issues, service gaps, and compliance concerns.
• Support incident management and problem management activities.
• Monitor SLA performance and identify deviations.
• Conduct root-cause analysis to identify underlying issues.
• Support continuous improvement across operational processes.
• Identify recurring issues and support corrective actions.
• Collaborate with teams to improve service quality and performance.
• Maintain quality assurance and operational performance information.

Skills

Operational QA

Service Quality

ITIL knowledge

Root-cause analysis

SLA monitoring

Job description

Uasmart seeks an Operational Quality Assurance professional to uphold service quality and ensure operational compliance across Riyadh production environments. The role focuses on monitoring performance, incident and problem management, SLA adherence, and driving continuous improvement.

Ideal candidates should have hands-on experience in Operational QA, knowledge of ITIL practices, and strong analytical and collaboration skills to support cross-functional teams and maintain high quality standards.