Quality Assurance Performance Lead

HungerStation; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

HungerStation in Riyadh is seeking a Quality Assurance professional to ensure seamless quality processes and daily operational excellence across the team.

You will monitor agent performance via our quality system, analyze results, and develop action plans to minimize risks and drive improvements.

The role includes designing score sheets, ensuring SOP adherence, and conducting coaching sessions to uphold HS standards.

Qualifications

• 2–4 years of relevant experience in quality assurance.
• Bachelor’s degree in business, quality management, or a related field.
• Experience with quality monitoring systems and SOP adherence.

Responsibilities

• Follow daily operational tasks to ensure seamless continuity of quality processes.
• Prepare reports related to quality assurance and performance metrics.
• Monitor and evaluate agent performance using a quality monitoring system.
• Analyze performance failures and set preventive action plans.
• Design, develop, and update score sheets for projects and programs.
• Conduct coaching sessions and calibrations with monitors.

Skills

Quality assurance

Data analysis

Coaching & mentoring

Process improvement

Education

Bachelor's degree in business or quality management

Job description

HungerStation in Riyadh is seeking a Quality Assurance professional to ensure seamless quality processes and daily operational excellence across the team.

You will monitor agent performance via our quality system, analyze results, and develop action plans to minimize risks and drive improvements.

The role includes designing score sheets, ensuring SOP adherence, and conducting coaching sessions to uphold HS standards.