Operational Quality Assurance Professional – Service Quality & Operational QA | Riyadh, Saudi Arabia

Uasmart; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Uasmart seeks an Operational Quality Assurance professional to uphold service quality and ensure operational compliance across Riyadh production environments. The role focuses on monitoring performance, incident and problem management, SLA adherence, and driving continuous improvement.

Ideal candidates should have hands-on experience in Operational QA, knowledge of ITIL practices, and strong analytical and collaboration skills to support cross-functional teams and maintain high quality standards.

Qualifications

• Experience in Operational Quality Assurance or Service Quality.
• Experience with production or service monitoring and quality assurance.
• Knowledge of incident management and problem management.
• ITIL or service management experience is preferred.

Responsibilities

• Monitor production and service environments to maintain operational quality standards.
• Conduct operational quality assurance and service quality monitoring.
• Identify operational quality issues, service gaps, and compliance concerns.
• Support incident management and problem management activities.
• Monitor SLA performance and identify deviations.
• Conduct root-cause analysis to identify underlying issues.
• Support continuous improvement across operational processes.
• Identify recurring issues and support corrective actions.
• Collaborate with teams to improve service quality and performance.
• Maintain quality assurance and operational performance information.

Skills

Operational QA

Service Quality

ITIL knowledge

Root-cause analysis

SLA monitoring

Job description

Location

Riyadh, Saudi Arabia

Job Category

Information Technology (IT) & Software
Operations & Supply Chain
Legal & Compliance

Job Overview

We are seeking an Operational Quality Assurance professional to support service quality, operational compliance, and continuous improvement across production environments in Riyadh, Saudi Arabia. The role is focused on maintaining high service standards, monitoring operational performance, and supporting quality assurance activities across day-to-day production and service operations.

The successful candidate will contribute to operational excellence through production and service monitoring, incident management, problem management, SLA management, and root-cause analysis. This opportunity is suitable for professionals with experience in Operational QA or Service Quality who want to develop their career in quality assurance, operational compliance, and continuous improvement.

The position also provides an opportunity to strengthen professional development in service management and quality assurance. Experience with ITIL and service management practices is preferred and can support further development in operational quality and service management.

Key Responsibilities

• Monitor production and service environments to maintain operational quality standards.
• Conduct operational quality assurance and service quality monitoring.
• Identify operational quality issues, service gaps, and compliance concerns.
• Support incident management and problem management activities.
• Monitor service-level agreement (SLA) performance and identify deviations.
• Conduct root-cause analysis to identify underlying operational and service issues.
• Support continuous improvement initiatives across operational processes.
• Identify recurring service and quality issues and support corrective actions.
• Collaborate with relevant teams to improve service quality and operational performance.
• Maintain quality assurance and operational performance information as required.

Requirements & Qualifications

• Experience in Operational Quality Assurance or Service Quality.
• Experience with production or service monitoring and quality assurance.
• Knowledge of incident management and problem management.
• Experience with SLA management and service performance monitoring.
• Strong understanding of root-cause analysis and continuous improvement.
• ITIL or service management experience is preferred.
• Strong analytical and problem-solving abilities.
• Good communication and collaboration skills.
• Ability to identify operational quality issues and support effective improvements.
• Experience working within a production or service-oriented environment.

Salary, Benefits & Career Growth

The original job description does not provide salary or compensation information.

This role offers professional development opportunities in Operational QA, Service Quality, operational compliance, incident management, problem management, SLA management, and continuous improvement. Candidates can further develop their expertise through ITIL and service management training, quality assurance practices, and relevant professional certification opportunities where supported by the employer.