Onsite L2 Production Support - Core Banking

Algoquad; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Algoquad seeks an experienced L2 Production Support & Administration professional to maintain stability, performance, and security of enterprise banking platforms in Jeddah, Saudi Arabia. The role emphasizes incident handling, SQL investigations, and REST API troubleshooting with modern observability tools.

You will work closely with cross-functional teams, vendors, and stakeholders to ensure high availability and rapid RCA, across Temenos, Finacle, FLEXCUBE, and Fineract environments, with

Qualifications

• Bachelor’s degree in Computer Science, IT, Software Engineering, Finance, or related discipline.
• 3–5 years of L2 application support, production operations, or technical administration.
• Strong SQL and production data investigation in relational databases.
• Proven REST API, JSON, XML, HTTP protocols, and Postman skills.

Responsibilities

• Provide L2 application and production support for banking, lending, and financial platforms.
• Perform complex SQL queries and production data investigations to diagnose issues.
• Test and troubleshoot REST APIs, JSON, XML, and HTTP requests with Postman.
• Analyze logs with GCP Operations Suite, ELK, Grafana, or similar tools.
• Support Temenos, Finacle, FLEXCUBE, Fineract, and related systems.

Skills

SQL proficiency

REST API testing

Log analysis

Observability tools

Core banking domain

Incident management

Arabic/English bilingual

Onsite readiness

Education

Bachelor's degree

Tools

Postman

Jira Service Management

ServiceNow

Docker

Kubernetes

Job description

Algoquad seeks an experienced L2 Production Support & Administration professional to maintain stability, performance, and security of enterprise banking platforms in Jeddah, Saudi Arabia. The role emphasizes incident handling, SQL investigations, and REST API troubleshooting with modern observability tools.

You will work closely with cross-functional teams, vendors, and stakeholders to ensure high availability and rapid RCA, across Temenos, Finacle, FLEXCUBE, and Fineract environments, with