L1 Application Support Engineer

CoorB; Jeddah; On-site; SAR 66,960 - 133,920; Full time

Job summary

CoorB in Jeddah, Saudi Arabia, is seeking an L1 Application Support Engineer to provide first-line support for a financial technology environment. The role covers incident handling, application monitoring, basic troubleshooting, access support, and escalation across systems including core banking, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, and third-party integrations.

You will act as the first point of contact for incidents, logs, and tickets, monitor apps and

Qualifications

• 2–4 years of experience in L1 support, application support, helpdesk, or NOC operations.
• Experience in banking, fintech, lending, or financial services is a must.
• Fluency in Arabic and English is required.
• Familiarity with monitoring tools such as Grafana, Kibana, or GCP Monitoring.
• Basic understanding of REST APIs, HTTP errors, timeouts, and application logs.
• Exposure to core banking, loan management, ERP, CRM, or payment systems.
• Experience using ticketing or ITSM platforms.
• Strong problem-solving, communication, and documentation skills.

Responsibilities

• Act as the first point of contact for incidents and service requests.
• Log, classify, prioritize, and track tickets through the ITSM system.
• Monitor applications, APIs, integrations, batch jobs, and system dashboards.
• Perform initial troubleshooting for login, onboarding, transaction, workflow, and connectivity issues.
• Capture logs, error messages, timestamps, and transaction references for investigation.
• Escalate unresolved or high-impact issues to L2, infrastructure, security, or vendors within agreed SLAs.
• Perform approved password resets, account unlocking, and predefined access changes.
• Monitor end-of-day jobs, data synchronization, and critical operational processes.
• Prepare routine operational reports and maintain support documentation.

Skills

L1 application support

Troubleshooting

Incident handling

ITSM

Communication

Documentation

Arabic language

English language

Tools

Grafana

Kibana

GCP Monitoring

ERP

CRM

Job description

Jeddah, Saudi Arabia | Posted on 07/27/2026

CoorB is all about digital finance. We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

Job Description

ABOUT CoorB

We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industryexpertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

OUR OPPORTUN ITY

We are looking for an L1 Application Support Engineer to provide first-line support for a financial services technology environment. The role covers incident handling, application monitoring, basic troubleshooting, access support, and escalation across systems including core banking, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, and third-party integrations.

YOU WIL L

• Act as the first point of contact for incidents and service requests.
• Log, classify, prioritize, and track tickets through the ITSM system.
• Monitor applications, APIs, integrations, batch jobs, and system dashboards.
• Perform initial troubleshooting for login, onboarding, transaction, workflow, and connectivity issues.
• Capture logs, error messages, timestamps, and transaction references for investigation.
• Escalate unresolved or high-impact issues to L2, infrastructure, security, or vendors within agreed SLAs.
• Perform approved password resets, account unlocking, and predefined access changes.
• Monitor end-of-day jobs, data synchronization, and critical operational processes.
• Prepare routine operational reports and maintain support documentation.

Requirements

QUALIFICATIONS & EXPERIENCE

• 2–4 years of experience in L1 support, application support, helpdesk, or NOC operations.
• Experience in banking, fintech, lending, or financial services is a must .
• Familiarity with monitoring tools such as Grafana, Kibana, or GCP Monitoring.
• Basic understanding of REST APIs, HTTP errors, timeouts, and application logs.
• Exposure to core banking, loan management, ERP, CRM, or payment systems.
• Experience using ticketing or ITSM platforms.
• Strong problem-solving, communication, and documentation skills.
• Fluency in Arabic and English is required .

ADDITIONAL REQUIREMENTS

• Ability to follow operational runbooks and escalation procedures.
• Willingness to work shifts, weekends, or on-call when required .
• Strong awareness of information security, confidentiality, and access-control procedures.