L2 Application Support Engineer – On-site Riyadh

Harjai Talent (Client: Leading group of companies); Riyadh; On-site; SAR 100,000 - 180,000; Full time

Job summary

Harjai Talent is hiring a Level 2 Application Support Engineer to support mobile and web applications across a leading group of companies in Saudi Arabia. Location: Riyadh, Saudi Arabia (On-site). Division: IT Application.

Reporting to: Application Support Leader. Key responsibilities include owning and resolving production incidents, working with DevOps on releases, maintaining dashboards (Grafana, Prometheus, Loki, Tempo), serving as L2 escalation in on-call rotations, and creating runbooks

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering or equivalent.
• 3-4+ years of experience in L2 application support or backend support for production systems.
• Experience with Node.js/Express, Git/GitLab, Jenkins and CI/CD workflows.
• Strong Linux administration and PostgreSQL experience; MySQL/MSSQL a plus.
• Familiarity with REST/SOAP APIs, nginx and load balancers.
• Arabic as native language with good English proficiency.
• SAP exposure is a plus.

Responsibilities

• Own and resolve escalated production incidents with root cause analysis.
• Collaborate with DevOps on releases, verify deployments and support rollbacks.
• Maintain monitoring dashboards and alerts (Grafana, Prometheus, Loki, Tempo).
• Serve as the L2 escalation point in the weekly on-call rotation and meet SLAs.
• Create runbooks and knowledge-base articles, and coach Level 1 engineers.

Skills

Arabic language

English language

Education

Bachelor's degree in CS/Software Engineering or equivalent

Tools

Node.js/Express

Git

GitLab

Jenkins

CI/CD

Linux administration

PostgreSQL

REST/SOAP APIs

nginx

load balancers

Redis

SAP exposure

Job description

Harjai Talent is hiring a Level 2 Application Support Engineer to support mobile and web applications across a leading group of companies in Saudi Arabia. Location: Riyadh, Saudi Arabia (On-site). Division: IT Application.

Reporting to: Application Support Leader. Key responsibilities include owning and resolving production incidents, working with DevOps on releases, maintaining dashboards (Grafana, Prometheus, Loki, Tempo), serving as L2 escalation in on-call rotations, and creating runbooks