Application Support Engineer - Incident & Stability Focus

CoorB; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

CoorB in Jeddah, Saudi Arabia is seeking an Application Support Engineer to ensure high availability and performance of core business applications. You will handle L2/L3 support, investigate incidents, coordinate with Dev and Infra teams, and uphold SLAs while driving continuous improvement.

The role requires a CS/IT degree, familiarity with cloud platforms (Azure or AWS), and experience with monitoring tools and CI/CD pipelines. On-call support is expected.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ITIL Foundation certification is preferred.
• Experience with cloud platforms such as Microsoft Azure or AWS is an advantage.
• Familiarity with DevOps tools, CI/CD pipelines, and version control systems (Git, Azure DevOps, Jenkins, etc.).
• Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Kibana.

Responsibilities

• Provide Level 2/Level 3 support for enterprise applications in production and non-production environments.
• Monitor application health, availability, and performance using monitoring and alerting tools.
• Investigate, troubleshoot, and resolve application incidents and service requests within agreed SLAs.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Coordinate with development, database, infrastructure, and network teams to resolve complex technical issues.
• Support application deployments, upgrades, patches, and configuration changes.
• Execute application validation and post-deployment verification activities.
• Monitor application logs and identify performance bottlenecks or system errors.
• Manage user accounts, application access, and permissions in accordance with security policies.
• Document incidents, known errors, operational procedures, and support runbooks.
• Participate in disaster recovery testing and business continuity activities.
• Provide on-call and after-hours production support as required.

Skills

Application support

Incident management

Root cause analysis

Monitoring tools

Cloud platforms

DevOps tools

Education

Bachelor's degree in CS/IT

Tools

Splunk

Dynatrace

AppDynamics

Grafana

Kibana

Git

Azure DevOps

Jenkins

Job description

CoorB in Jeddah, Saudi Arabia is seeking an Application Support Engineer to ensure high availability and performance of core business applications. You will handle L2/L3 support, investigate incidents, coordinate with Dev and Infra teams, and uphold SLAs while driving continuous improvement.

The role requires a CS/IT degree, familiarity with cloud platforms (Azure or AWS), and experience with monitoring tools and CI/CD pipelines. On-call support is expected.