Online Customer Support Specialist

GulfDesign UAE; Dammam; Presencial; SAR 59.000 - 75.000; Jornada completa

Descripción de la vacante

GulfDesign UAE seeks an Online Consultant in Al Hufuf, Saudi Arabia. You will provide excellent customer service and support to clients through email, chat and social media, delivering timely information and product recommendations.

The role requires at least 2 years in a similar role, fluent English, strong communication and problem-solving skills, plus the ability to work full-time (40 hours per week) with weekend flexibility. Salary is $1,600 per month tax-free plus benefits.

Formación

• 2+ years in a similar Online Consultant or Customer Service role
• Fluent in English; other languages a plus
• Excellent written and verbal communication skills
• Strong problem-solving and quick-thinking abilities
• Proficient with online channels like email, chat, social media
• Ability to work independently and in a team, full-time (40h/w)

Responsabilidades

• Communicate with clients via email, chat, and social platforms to provide timely, accurate information
• Understand and address client inquiries and concerns professionally
• Provide product knowledge and recommendations based on client needs
• Resolve client issues and complaints to maintain satisfaction
• Keep records of client interactions in the CRM system
• Collaborate with other departments to ensure smooth operations and problem-solving

Conocimientos

Communication skills

Customer service

Problem solving

Independent working

Herramientas

CRM software

Online communication tools

Descripción del empleo

GulfDesign UAE seeks an Online Consultant in Al Hufuf, Saudi Arabia. You will provide excellent customer service and support to clients through email, chat and social media, delivering timely information and product recommendations.

The role requires at least 2 years in a similar role, fluent English, strong communication and problem-solving skills, plus the ability to work full-time (40 hours per week) with weekend flexibility. Salary is $1,600 per month tax-free plus benefits.