Online Consultant - English Speaking (Contract)

InstaCreative India; Dammam; Remote; SAR 39,000 - 61,000; Part time

Job summary

InstaCreative India is seeking an Online Consultant to support clients in Al Hufuf, Saudi Arabia. You will handle inquiries via email, live chat, and phone, delivering professional assistance and timely solutions.

Fluency in English is essential. A bachelor's degree and prior customer service or sales experience are preferred. The role is contract-based with flexible hours, offering an opportunity to work with diverse clients across platforms.

Qualifications

• Bachelor’s degree in business, marketing, or related field preferred.
• Fluency in English (spoken and written) is a must; additional language proficiency is an asset.
• Previous experience in customer service or sales is preferred.
• Excellent communication skills with the ability to explain complex concepts in simple terms.
• Strong problem-solving skills with a detail-oriented mindset.
• Ability to work independently as well as in a team environment.
• Familiarity with online communication tools such as email, live chat, social media, etc.
• Availability to work on a contract basis with flexible hours.

Responsibilities

• Responding promptly and professionally to clients’ inquiries and concerns via email, live chat, or phone
• Assisting clients with product inquiries, technical issues, billing inquiries, and other support-related tasks
• Building strong relationships with clients by providing personalized assistance and maintaining a positive attitude
• Identifying opportunities for upselling and cross-selling our products or services to clients
• Collaborating with other team members to ensure consistent and high-quality customer service is delivered
• Providing accurate and timely responses to client inquiries while adhering to company policies and procedures

Skills

English fluency

Customer service

Communication skills

Problem solving

Education

Bachelor's degree

Tools

Email

Live chat

Job description

Online consultant vacancy in Al Hufuf Saudi Arabia

Online Consultant - English Speaking (Contract)

We are seeking a highly motivated and skilled Online Consultant to join our team in Al Hufuf, Saudi Arabia. As an English speaking online consultant, you will be responsible for providing exceptional customer service and support to our clients through various online platforms.

Key Responsibilities

• Responding promptly and professionally to clients’ inquiries and concerns via email, live chat, or phone
• Assisting clients with product inquiries, technical issues, billing inquiries, and other support-related tasks
• Building strong relationships with clients by providing personalized assistance and maintaining a positive attitude
• Identifying opportunities for upselling and cross-selling our products or services to clients
• Collaborating with other team members to ensure consistent and high-quality customer service is delivered
• Providing accurate and timely responses to client inquiries while adhering to company policies and procedures

Requirements

• Bachelor’s degree in business, marketing, or related field preferred
• Fluency in English (spoken and written) is a must; additional language proficiency is an asset
• Previous experience in customer service or sales is preferred
• Excellent communication skills with the ability to explain complex concepts in simple terms
• Strong problem-solving skills with a detail-oriented mindset
• Ability to work independently as well as in a team environment
• Familiarity with online communication tools such as email, live chat, social media, etc.
• Availability to work on a contract basis with flexible hours

We welcome candidates of all nationalities who are fluent in English. This is a great opportunity for Pakistani or Canadian professionals seeking contract jobs in Al Hufuf. We also encourage women to apply for this role as we strive for diversity and inclusivity within our team.